Marilyn Rivera
Sunrise,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the service industry. Solid team player with outgoing, positive demeanor. Specialize in quality, speed and process optimization.
Overview
3
3
years of professional experience
Work History
Customer Service Representative Agent
Royal Caribbean International
01.2019 - 04.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Cross-trained and backed up other customer service.
- Increased efficiency and team productivity by promoting operational best practices.
Professional Security Officer
Allied Universal Security Services
09.2020 - 12.2021
- Contacted law enforcement in case of unauthorized persons, documents and materials.
- Reviewed both security camera footage and live feeds to spot trespassers and criminal activity.
- Checked and verified photo identification prior to granting facility access.
- Monitored central alarm systems for fire, intrusion and duress alarms.
Sales Representative
Calvin Klien
12.2018 - 12.2019
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques
Education
Security License -
Allied Universal
7200 Corporate Center Drive 08.2020
Mixology -
ABC Bartending School
Manhattan, NY01.2016
Associate Degree in Nursing -
Sanford-brown College
Manhattan, NY05.2014
High School Diploma -
New Dorp High School
Staten Island, NY06.2011
Skills
- Multitasking and Prioritization
- Customer Data Confidentiality
- Efficient and Detail-Oriented
- Time Management
Timeline
Professional Security Officer
Allied Universal Security Services
09.2020 - 12.2021
Customer Service Representative Agent
Royal Caribbean International
01.2019 - 04.2022
Sales Representative
Calvin Klien
12.2018 - 12.2019
Security License -
Allied Universal
Mixology -
ABC Bartending School
Associate Degree in Nursing -
Sanford-brown College
High School Diploma -
New Dorp High School