Marilyn Warren Hernandez
Clarkdale,AZ
Summary
Proven track record in enhancing customer experience and fostering repeat business at Mi Pueblo Expressions, demonstrating exceptional customer service and teamwork. Fluent in both Spanish and English, adept at adapting to dynamic environments. Achieved significant improvements in customer satisfaction and operational efficiency through commitment and collaboration.
Overview
4
4
years of professional experience
Work History
Independent Business Owner - Mag Bay Surfing LLC
Representing Magbaytours.com - Tourism in
Puerto San Carlos, Baja California Sur. Mexico
05.2020 - Current
- Managed day-to-day client communication with strong organizational skills, ensuring smooth workflows and timely completion of tasks.
- Increased client satisfaction by providing personalized business solutions and exceptional customer service.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by delivering top-quality products and services, ensuring repeat business from satisfied clients.
Sales Associate
Mi Pueblo Expressions
Sedona, AZ
10.2022 - 06.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Waitress
Tortas De Fuego
Cottonwood, AZ
11.2021 - 08.2022
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Education
Bachelor Of Tourism Studies -
Colegio De Bachilleres Plantel 05
Baja California Sur, México 06.2016
Skills
- Customer Service
- Teamwork and Collaboration
- I speak, read, write in Spanish and English
- Adaptability
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
Mi Pueblo Expressions
10.2022 - 06.2024
Waitress
Tortas De Fuego
11.2021 - 08.2022
Independent Business Owner - Mag Bay Surfing LLC
Representing Magbaytours.com - Tourism in
05.2020 - Current
Bachelor Of Tourism Studies -
Colegio De Bachilleres Plantel 05