Marilys Alvarez Rosado
Rochester,NY
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Resourceful Associate dedicated to mentoring and educating new team members. Thorough resource on internal company policies and procedures. Driven attitude toward providing customer care within business environment.
Resourceful Associate known for high productivity and efficient task completion. Specialized in time management, client relationship building, and data analysis. Excel in communication, teamwork, and adaptability, ensuring seamless collaboration and project success.
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Overview
9
9
years of professional experience
Work History
Associate
Ross Dress for Less
Rochester, NY
01.2025 - Current
- Helped customers locate items within the store using the inventory system.
- Processed payments using point-of-sale systems.
- Performed cash register functions accurately and efficiently.
- Ensured compliance with company safety regulations at all times while on the job.
- Trained new associates on store operations, policies, and procedures.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Built relationships with customers by providing friendly customer service.
Team Associate
Walmart
Rochester, NY
08.2024 - 12.2024
- Maintained inventory records and tracked deliveries.
- Provided customer service to clients, including resolving complaints and answering inquiries.
- Assisted in the development of team strategies and goals.
- Collaborated with other departments to ensure smooth operations throughout the organization.
- Performed quality assurance checks on products delivered by the team.
- Monitored trends in customer satisfaction levels and identified opportunities for improvement.
- Coordinated with other departments to ensure timely delivery of projects.
- Conducted weekly meetings with team members to discuss progress on tasks.
- Developed positive customer relationships through friendly greeting and excellent service.
- Assisted newly hired team members by explaining company procedures and safety requirements.
Supervisor and Operations Manager
Doc's Facilities Solutions
Rochester , NY
06.2016 - 07.2024
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Developed strategies to improve team performance and productivity.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Tracked progress on projects and provided timely feedback to staff members.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Created new strategies for improving customer service standards within the organization.
- Trained new employees on company policies and procedures.
- Directed and supervised team of 15 employees in daily operations.
- Monitored employee productivity to provide constructive feedback and coaching.
- Responded to customer questions regarding products, prices and availability.
- Trained new employees on company policies, job duties, and performance expectations.
- Oversaw inventory management, ensuring adequate stock levels and reducing waste.
- Streamlined workflow processes, reducing project completion times.
- Complied with company policies, objectives and communication goals.
- Prepared and presented reports on team performance, challenges, and achievements to senior management.
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
- Identified opportunities for process improvements, leading to cost reductions and increased productivity.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Managed budget for department, ensuring all expenses stayed within allocated funds.
- Negotiated with suppliers to secure cost-effective resources.
- Implemented new operational procedures, increasing efficiency.
- Managed team of XX employees, ensuring high productivity and quality standards were met.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
Education
GED -
Monroe Boxes 1
Fairport, NY07-2015
Skills
- Inventory management
- Point-of-sale systems
- Customer service
- Quality assurance
- Team collaboration
- Process improvement
- Conflict resolution
- Safety compliance
- Performance evaluation
- Relationship building
- Workplace safety
- Strategy development
- Adaptability and flexibility
- Oral communication
- Problem-solving
Timeline
Associate
Ross Dress for Less
01.2025 - Current
Team Associate
Walmart
08.2024 - 12.2024
Supervisor and Operations Manager
Doc's Facilities Solutions
06.2016 - 07.2024
GED -
Monroe Boxes 1