Daniel Elias
Lehigh Acres,FL
Summary
Skilled in report writing and incident reporting, I leveraged my security guard license to enhance safety and customer service at Watch Guard 247. Demonstrating dynamic communication and empathy, I efficiently resolved conflicts, ensuring an inclusive environment. My proactive approach significantly improved facility security, showcasing my ability to blend technical skills with exceptional interpersonal abilities.
Overview
5
5
years of professional experience
Work History
Security Officer
Watch Guard 247
The Bronx, NY
10.2022 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Concierge Security Officer
TFC Partner Inc
New Rochelle, NY
07.2019 - 07.2021
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
Education
GED -
Walton High School
The Bronx, NY06.2015
Skills
- Report Writing
- Incident Reporting
- Security Guard License
- General security
- Alarm systems
Timeline
Security Officer
Watch Guard 247
10.2022 - Current
Concierge Security Officer
TFC Partner Inc
07.2019 - 07.2021
GED -
Walton High School