Summary
Overview
Work History
Education
Skills
Timeline
Mustang Theatre Award
Generic

Marin Jones

Milwaukee,WI

Summary

Dynamic and dedicated professional with extensive experience at Wilder's Cutting Edge Bistro, excelling in customer service and strong multitasking. Proven ability to enhance guest satisfaction through effective communication and teamwork, while efficiently managing high-pressure situations. Skilled in cash handling and adept at resolving complaints, ensuring a welcoming dining experience.

Overview

3
3
years of professional experience

Work History

Waitress

Wilder's Cutting Edge Bistro
06.2023 - Current
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

Waitress

Heiting Place Supper Club
04.2023 - 05.2025
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Processed orders and sent to kitchen employees for preparation.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

Hostess Manager

Wilder's Cutting Edge Bistro
04.2022 - 06.2023
  • Managed high-pressure situations with poise, maintaining excellent customer service during peak hours.
  • Fostered a positive work atmosphere, promoting open communication between staff and management.
  • Contributed to overall restaurant success by proactively addressing operational challenges as they arose.
  • Mentored hostess team members, fostering professional growth and strong teamwork.
  • Maintained up-to-date knowledge of menu offerings and specials, providing accurate information to guests upon arrival.
  • Streamlined reservation process for increased efficiency and improved guest experience.
  • Enhanced customer satisfaction by ensuring a welcoming and organized restaurant environment.
  • Improved wait time estimates by monitoring restaurant capacity and implementing efficient seating strategies.
  • Assisted servers during busy periods, demonstrating teamwork and adaptability in fast-paced environments.
  • Interacted with guests to obtain positive or negative feedback and constructively apply information.
  • Ensured cleanliness of the front-of-house area by overseeing staff performance on daily cleaning tasks.
  • Developed and maintained clean and welcoming entrance area, making positive first impression on guests.

Education

Little Chute High School
Little Chute, WI
05-2025

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Team collaboration
  • Cleanliness
  • Order taking
  • Cash handling
  • Handling complaints
  • Food running
  • Service prioritization

Timeline

Waitress

Wilder's Cutting Edge Bistro
06.2023 - Current

Waitress

Heiting Place Supper Club
04.2023 - 05.2025

Hostess Manager

Wilder's Cutting Edge Bistro
04.2022 - 06.2023

Little Chute High School

Mustang Theatre Award

An award only available to High School seniors, this is an award dedicated to students who have given more than just their time to the Little Chute Theatre Department but also their loyalty. Given to students who have shown the most growth in their talent as well as the most devotion to the growth and reputation of the program.

Similar Profiles

CREATE PROFILE