Marin Kotulov
Nantucket,MA
Summary
Dependable student successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
6
6
years of professional experience
Work History
Busser, Runner and Host
The Charlie Noble Restaurant
06.2023 - Current
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Delivered correct food items to tables according to order documentation.
- Organized and replenished supplies at food stations to optimize team performance.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Server
Happy Bar & Grill
01.2018 - 11.2019
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Master of Arts - Architectural And Building Sciences
University of Architecture, Civil Eng. And Geodesy
Sofia, Bulgaria05.2026
Skills
- Course Suggestions
- Beverage Preparation
- Suggestive Selling
- Greeting and Seating Guests
- Taking Reservations
- Dining Room Cleaning and Upkeep
- Service Prioritization
- Table Monitoring and Turnover
- Wine Service
- Hospitality Service Expertise
Accomplishments
Consistently achieved high customer satisfaction ratings: Received positive feedback from guests for providing exceptional service, attentiveness, and a friendly demeanor, resulting in consistently high customer satisfaction scores.
Recognized for upselling and increasing sales: Demonstrated effective upselling techniques and recommendations, leading to increased sales and revenue for the restaurant.
Maintained a clean and organized work station: Ensured a tidy and efficient work area, contributing to a smooth workflow and a pleasant dining atmosphere.
Handled large and busy sections effectively: Successfully managed busy shifts with large numbers of guests, maintaining accuracy and efficiency in taking orders and delivering food.
Languages
English
Full Professional
Spanish
Limited Working
Timeline
Busser, Runner and Host
The Charlie Noble Restaurant
06.2023 - Current
Server
Happy Bar & Grill
01.2018 - 11.2019
Master of Arts - Architectural And Building Sciences
University of Architecture, Civil Eng. And Geodesy
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