Coordinated communications between borrowers, loan officers, underwriters, and title agents, ensuring seamless loan processing and timely completion.
Trained and mentored two new loan processors, enhancing team efficiency and expertise.
Consistently closed over 10 loans per month, contributing to the company’s revenue growth.
Developed and implemented a project management system in Notion, improving workflow and task tracking for the entire team.
Ensured compliance with government regulations, guiding borrowers through the loan process with clarity and professionalism.
Front Desk Coordinator & Assistant
Perk-n-Pooch
03.2018 - 01.2020
Warmly greeted customers, provided detailed information about services, and offered tailored recommendations based on pets’ specific needs.
Accurately processed over 50 service tickets daily, ensuring correct entries and collecting payments for all services rendered.
Collaborated effectively with groomers, assistants, and shift managers to meet daily production targets and maintain operational efficiency.
Specialized in providing exceptional care and services for dogs with anxiety, fostering a comfortable and stress-free environment.
Accounting Assistant
Ruby Rose Investments
03.2017 - 04.2018
Managed accounts receivable for 18 tenants, overseeing monthly payments totaling over $80,000.
Maintained accounts payable for over 300 vendors, ensuring timely and accurate payments.
Performed a variety of administrative tasks, including invoicing, bill payment, record maintenance, and filing, while generating weekly tenant reports using Excel.
Assisted with various projects as requested by management, contributing to the overall efficiency of the accounting department.
Receptionist
PostcardMania
05.2017 - 08.2017
Handled over 80 calls daily from current and prospective customers, providing prompt and courteous service.
Efficiently directed customer inquiries to the appropriate departments, ensuring swift resolution of issues.
Maintained detailed call logs and statistics daily, reporting key metrics to management.