Marina Carrillo
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
10
10
years of professional experience
Work History
Supervisor Quality Control Analyst
Dal-Tile Corporate Headquarters
Dallas, Tx
02.2022 - 06.2024
- I establish quality standards, developing quality processes, and procedures
- I conduct quality audits and implement corrective and preventive actions, performance monitoring and reporting
- Daily, weekly, monthly reports for SSC and agents
- Mandatory monthly management meetings
- 1:1 agent’s meeting and yearly merits, Process PTO request also approve time sheet
Claims Specialist
New Leaf Service Contracts
Irving, Tx
07.2017 - 12.2021
- Verify current claim and any previous claims does not exceed total OPP of unit
- Document all information correctly and the contract is correct with (DOP, SKU, prod
- Description, ect.)
- Service or creation and reconciliations
- Verify manufacturer, model, serial number
- Verify service center’s rates (labor, markup, etc.)
Receptionist/ Customer Service
R&L Carriers
Dallas, Tx
11.2016 - 07.2017
- Welcome visitors by greeting them, in person or on the telephone, answering or referring to inquiries, data entry, process drivers daily route report, reports on shortages and damages freight
Patient Care Coordinator
Hospice Plus
Dallas, Tx
05.2016 - 11.2016
- Schedule visits for RN’s, LVN’s, Chaplains, and Social Workers with correct service codes, workflow must be completed in a timely manner, set meetings have files on each patient for doctor to review, provide diagnose code for billing purposes and maintain record keeping confidential information due to HIPPA regulations
CSR I&II
New Leaf Service Contracts
03.2014 - 05.2016
- Process claims in a timely manner, verify product information needing services, locate service providers, registration, schedule appointments as well as follow ups
Education
W.H. Adamson High School
Skills
- Training and mentoring
- Data Analytics
- Process Improvement
- Process Monitoring and Improvement
- Employee Motivation
- Processes and procedures
- Complex Problem-Solving
- Goal-Oriented
Skill Proficiencies
- Reconciliation, AP/AR
- Excel, MS Word, Outlook, 45-50 WPM, 10Key by touch
- CMS Avaya, Saleforce, Oasis, Kronos, Interviewing, Timecards
- Bilingual – Spanish
Coaching Opportunities
- Side by side coaching
- Live monitoring
- Daily Summary Agent reports
- Daily/ Weekly Percentage reports
References
Upon Request
Languages
Spanish
Professional
Timeline
Supervisor Quality Control Analyst
Dal-Tile Corporate Headquarters
02.2022 - 06.2024
Claims Specialist
New Leaf Service Contracts
07.2017 - 12.2021
Receptionist/ Customer Service
R&L Carriers
11.2016 - 07.2017
Patient Care Coordinator
Hospice Plus
05.2016 - 11.2016
CSR I&II
New Leaf Service Contracts
03.2014 - 05.2016
W.H. Adamson High School
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