Marina Chichester
Grand Rapids
Summary
Bilingual (English/Russian) client relations and customer service professional with 10+ years of experience in customer service, client retention, appointment scheduling, conflict resolution, documentation management, and relationship building.
Overview
20
20
years of professional experience
Work History
Clinical Medical Massage Therapist
Restored Health Chiropractor
Grand Rapids
01.2021 - Current
- Managed complex scheduling, client communications, and administrative coordination for 25+ client accounts weekly, including schedule follow-up and service coordination.
- Coordinate communication between clients and providers to ensure continuity of care and a comfortable experience for everyone involved.
- Enhanced client retention through regular follow-up and proactive resolution of concerns, fostering long-term relationships.
- Maintain HIPAA-compliant records and structured client documentation.
- Handle inbound client inquiries and resolve concerns professionally and efficiently.
- Balance multiple priorities, knowing when to take initiative and when to step back staying composed and adaptable under pressure.
Client Relations Specialist, Client Services Coordinator
Harrison Chiropractic
Grand Rapids
01.2019 - 01.2020
- Built long-term client relationships through exceptional customer care.
- Coordinated appointment scheduling and client communications to enhance client experience.
- Resolved client concerns and scheduling issues professionally.
- Cultivated long-term client relationships through proactive and personalized customer care.
- Maintained high standards of professionalism, communication and client satisfaction.
- Collaborated with healthcare providers to ensure seamless continuity of care for clients.
- Provided therapeutic services in a fast-paced healthcare environment.
Sommelier/ Luxury Wine Sales Consultant
My CoolClever Otdokhni Wine Gallery
Russia
01.2012 - 01.2014
- Recommended premium wines tailored to preferences of VIP and high-value customers, enhancing their experience.
- Cultivated strong client relationships through tailored consultative sales techniques, fostering loyalty.
- Guided customers in selecting premium wines for events, ensuring alignment with their specific varietal preferences.
- Supported revenue growth through customer education and product recommendations.
- Delivered exceptional customer experiences in luxury hospitality environments.
- Maintained extensive knowledge of wine regions, varietals, and food pairings.
- Curated wine selections based on seasonal menus and customer preferences.
- Educated customers on wine pairings and tasting notes for enhanced experiences.
- Conducted wine tastings and events to promote featured wines and new arrivals.
Restaurant Manager / Operations Coordinator
Dali
Nizhny Novgorod Russia
01.2007 - 01.2012
- Managed daily restaurant operations and ensured compliance with health regulations.
- Coordinated employee schedules and daily workflows to optimize business operations.
- Supervised staff to uphold high customer service standards and enhance guest satisfaction.
- Supervised staff and maintained high customer service standards.
- Resolved customer concerns and supported positive guest experiences.
- Supervised staff performance and conducted training sessions for new employees.
- Coordinated inventory management and maintained optimal stock levels for menu items.
- Supported business growth through strong customer relationship management.
- Coordinated inventory management to ensure optimal stock levels for menu items.
Education
Bachelor’s Degree - Restaurant Business Management and Food Service Technology
K.G Razumovsky Moscow State University of Technologies and Management
Moscow, RussiaMedical Manual Therapy Professional Certification Program -
Blue Heron Academy
Grand Rapids, MichiganMedical Massage Therapy Technician Program -
Blue Heron Academy
Grand Rapids, MichiganHolistic Health Practitioner Certificate -
Blue Heron Academy
Grand Rapids, MichiganSkills
- Customer Support
- Client Success
- Client Relations
- Customer Retention
- Conflict resolution
- De-escalation
- Executive Assistant
- Administrative coordinator
- Appointment Schedule
- Calendar Management
- Documentation
- Record Management
- HIPAA Compliance
- Property Manager Assistant
- Customer Communication
- Data Entry
- Microsoft Office
- Google Workspace
- Team Coordination
- Problem Solved
- Bilingual communication (English/ Russian)
- Schedule coordination
Additional Information
Bilingual English and Russian, Authorized to work in the United States, Healthcare, Hospitality, Administrative and Client Service Experience, Open to Remote and Hybrid Opportunities
Timeline
Clinical Medical Massage Therapist
Restored Health Chiropractor
01.2021 - Current
Client Relations Specialist, Client Services Coordinator
Harrison Chiropractic
01.2019 - 01.2020
Sommelier/ Luxury Wine Sales Consultant
My CoolClever Otdokhni Wine Gallery
01.2012 - 01.2014
Restaurant Manager / Operations Coordinator
Dali
01.2007 - 01.2012
Bachelor’s Degree - Restaurant Business Management and Food Service Technology
K.G Razumovsky Moscow State University of Technologies and Management
Medical Manual Therapy Professional Certification Program -
Blue Heron Academy
Medical Massage Therapy Technician Program -
Blue Heron Academy
Holistic Health Practitioner Certificate -
Blue Heron Academy