Marina Cook
Honolulu,HI
Summary
Dynamic Assistant Store Manager with a proven track record at Men's Wearhouse, excelling in operations oversight and team management. Skilled in implementing cost-saving strategies and enhancing customer experience, leading to increased store profitability and customer satisfaction. Expert in inventory control and adept at fostering positive customer relations.
Overview
21
21
years of professional experience
Work History
Assistant Store Manager
Men's Wearhouse
Honolulu, HI
10.2003 - Current
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Created promotional campaigns to increase brand awareness and attract new customers.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Handled scheduling for store shifts to achieve adequate staffing.
Education
Bachelor of Arts - Education
Argentina
Mar Del Plata Argentina 01-2001
Skills
- Stock management
- Operations Oversight
- Loss Prevention
- Department Oversight
- Customer Relations
- Display Setup
- Retail Operations
- Issue Resolution
- Customer Service
- Flexible Schedule
- Marketing and Promotions
- Team Management
- POS systems operations
- Strategic Merchandising
- Customer experience
- Pricing and Markdowns
- Assignment Delegation
- Inventory Control
- Store operations
Timeline
Assistant Store Manager
Men's Wearhouse
10.2003 - Current
Bachelor of Arts - Education
Argentina