Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic
Marina Csiszar

Marina Csiszar

Redmond,WA

Summary

Experienced City Hall Official specializing in international relations, immigrant support, and public service operations. Proven ability to coordinate international events, foster community initiatives, and develop multilingual materials. Skilled in employee management, strategic planning, and negotiation, with a background in resolving complex insurance claims and managing large teams. Bringing a well-rounded expertise in fostering inclusive community engagement and delivering efficient, impactful public services.

Overview

10
10
years of professional experience

Work History

City Hall Official | International Division

Matsudo City Hall, Japan
04.2019 - 09.2022
  • Coordinated international events and official city meetings to foster a Sister City relationship with an Australian city.
  • Organized and established community Japanese language classes in collaboration with local organizations to support immigrants.
  • Developed informative multilingual materials for public distribution to raise immigrants' awareness of municipal services and initiatives.
  • Interviewed immigrants to assess their situations, challenges, and limitations, while educating them on municipal services and resources in collaboration with divisions and specialists at city hall.
  • Developed the city’s 5-year action plan for internationalization and diversity by coordinating community meetings, researching foreign residents, and interviewing local organizations to create inclusive strategies.

City Hall Official | Childcare Division

Matsudo City Hall, Japan
04.2016 - 03.2019
  • Managed over 1,000 employees across 17 public preschools as part of the Childcare Division at city hall in Japan.
  • Oversaw hiring of staff, including teachers, lunch personnel, and helpers with a team of two.
  • Adjusted workforce based on preschooler numbers and government regulations.
  • Handled payroll, including evaluations, leaves, and overtime.
  • Managed employee benefits, such as healthcare, pensions, and subsidies.

Insurance Claims Specialist

Aioi Nissay Dowa Insurance Co.,Ltd.
04.2012 - 09.2015
  • Expedited claim resolutions through effective negotiation with clients, adjusters, and other stakeholders involved in the process.
  • Enhanced customer satisfaction by efficiently managing insurance claims processes and providing timely resolutions.
  • Strengthened client relationships by providing clear communication throughout the claims process, ensuring all parties were well-informed of progress and outcomes.
  • Maintained compliance with industry regulations and standards by staying current on relevant laws, policies, and best practices for handling insurance claims.
  • Evaluated and settled complex insurance claims in strict timeframes.

Education

Bachelor of Law - Political Science

Seikei University
Musashino City, Tokyo, Japan
03.2012

Skills

  • Patience and Tolerance
  • Reliability and punctuality
  • In-Depth Rule Knowledge
  • Teamwork and Collaboration
  • Conflict Resolution
  • Compassionate

Accomplishments

Achieved the No. 1 rank in car accident insurance claim resolutions within the prefectural section.

Languages

Japanese
Native or Bilingual
English
Professional Working

Timeline

City Hall Official | International Division

Matsudo City Hall, Japan
04.2019 - 09.2022

City Hall Official | Childcare Division

Matsudo City Hall, Japan
04.2016 - 03.2019

Insurance Claims Specialist

Aioi Nissay Dowa Insurance Co.,Ltd.
04.2012 - 09.2015

Bachelor of Law - Political Science

Seikei University

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Marina Csiszar