Marina Duong
Yelm,WA
Summary
Dependable and patient childcare professional with experience as an au pair, tutor, and parent of two children. Multilingual, with strong communication skills and the ability to create a positive, structured environment while adapting to individual needs. Eager to support students and contribute to a welcoming elementary school classroom.
Overview
19
19
years of professional experience
Work History
Full-Time Parent & Family Educator
Self-employed
Yelm, Washington
03.2018 - Current
- Supervised daily care and provided educational support for two children, fostering their development.
- Facilitated bilingual language development in daily interactions with children, promoting language proficiency and cultural awareness.
- Assisted with homework reading and school projects to enhance learning outcomes.
- Nurtured a positive and supportive environment through consistent kindness and patience.
Junior Account Manager
customX GmbH
Hadamar-Oberweyer, Germany
09.2015 - 01.2019
- Acted as primary contact for German-speaking and international partners, facilitating effective communication.
- Maintained strong customer relationships through consistent and proactive communication.
- Conducted initial consultations to assess client needs and design customized solutions for improved satisfaction.
- Expanded business network by acquiring new contacts and cultivating relationships to enhance collaboration.
- Supported foreign branches in streamlining operations across multiple locations to enhance service delivery.
Service Professional
Lufthansa Airlines
Munich, Germany
01.2014 - 08.2015
- Managed all passenger service functions for Lufthansa and partner airlines at check-in, service center and gate.
- Coordinated passenger processing with airport operational departments, improving service delivery during peak times.
- Addressed passenger needs during irregular operations by issuing rebooking documents and accommodations.
- Trained new employees and provided ongoing guidance, fostering a collaborative team environment.
- Supervised unaccompanied minors, ensuring safety and compliance throughout the travel process.
Au Pair
EurAupair Au Pair Program
Mundelein, Illinois
03.2007 - 04.2008
- Supervised daily activities and routines for children in a multicultural environment.
- Supported children with homework, enhancing understanding in specific subjects.
- Oversaw household tasks, ensuring a clean and organized environment while preparing nutritious meals.
- Implemented safety measures to ensure a secure environment for children.
- Taught basic life skills, emphasizing personal hygiene, manners, and respect.
- Designed and led educational activities, using crafts and games to foster engagement and learning.
Education
Bachelor of Arts - Translation Studies
Ruprecht-Karls-Universität Heidelberg
Heidelberg, Germany11-2013
High School Diploma -
Konrad Adenauer Gymnasium
Westerburg, Germany02-2007
Skills
- Bilingual proficiency
- Interpersonal communication
- Conflict resolution
- Flexibility and adaptability
- Creative transitions
- Software adaptability
Timeline
Full-Time Parent & Family Educator
Self-employed
03.2018 - Current
Junior Account Manager
customX GmbH
09.2015 - 01.2019
Service Professional
Lufthansa Airlines
01.2014 - 08.2015
Au Pair
EurAupair Au Pair Program
03.2007 - 04.2008
Bachelor of Arts - Translation Studies
Ruprecht-Karls-Universität Heidelberg
High School Diploma -
Konrad Adenauer Gymnasium