Marina Ferter

Detail oriented and patient focused Licensed Optician with over 26 years of optical experience in fitting, dispensing, and adjusting eyewear. Adept at interpreting prescriptions , guiding customer's in eyewear selection , and ensuring a superior customer experience. Strong knowledge of optical equipment, lens technologies, and regulatory standards. 2 years of experience in virtual licensed opticianry. Committed to improving vision health and building lasting client relationships.

Proficient in hard or scleral lens fitting.

Frame selection and styling.

Prescription interpretation

Insurance and billing knowledge

Hippa and OSHA compliance

Retail sales and inventory management .

• Participated in continuing education opportunities to stay current on industry trends, advancements in technology, and emerging best practices.
• Collaborated with the optometrist to create a seamless experience for patients during eye exams and prescription updates.
• Maximized visual acuity by skillfully adjusting eyeglasses for optimal fit and comfort.
• Filed claims with vision and medical insurance companies to garner payment for optical services.
• Performed basic vision testing for new patients.

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Increased sales revenue by developing and implementing effective sales strategies.
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Led a successful sales team by providing motivational coaching and performance-based incentives.
• Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
• Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Strengthened communication skills through regular interactions with others.
• Worked flexible hours across night, weekend, and holiday shifts.