Marina Flores
Flower Mound,TX
Summary
Dynamic culinary professional with a strong background in hospitality, demonstrated at Methodist Hospital Healthcare System. Expert in food preparation and customer service, consistently delivering high-quality meals and beverages. Proven ability to maintain cleanliness and organization while enhancing customer satisfaction through effective communication and problem-solving skills. Committed to excellence in fast-paced environments.
Overview
2013
2013
years of professional experience
Work History
Cook
Catering Services
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Coffee Shop Worker
Methodist Hospital Healthcare System
03.2006 - 05.2012
- Maintained a clean and inviting atmosphere for customers, ensuring a positive experience and encouraging repeat visits.
- Managed cash register transactions accurately, maintaining accountability for all financial transactions during shifts.
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced coffee shop environment.
- Handled customer complaints professionally and efficiently, resolving issues swiftly to maintain overall satisfaction levels.
- Assisted in inventory management by tracking stock levels, placing orders as needed, and minimizing waste.
- Prepared high-quality beverages consistently by adhering to established recipes and presentation standards.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Education
La Marque Learning Center
Houston, TX03.2010
Skills
- Customer service
- Cooking
- Cleaning and organization
- Food handling
- Supply restocking
- Hospitality and service industry background
Timeline
Coffee Shop Worker
Methodist Hospital Healthcare System
03.2006 - 05.2012
Cook
Catering Services
La Marque Learning Center
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