Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Professional Accomplishments
Timeline

MARINA FOMBY

Summary

Results-driven leader with strong background in strategic management and organizational growth. Skilled in developing and implementing effective business strategies, optimizing processes, and driving team performance. Known for adaptability, effective collaboration, and delivering measurable outcomes in dynamic environments. Strong communication and problem-solving abilities, coupled with focus on fostering productive and positive team culture.

Overview

18
18
years of professional experience

Work History

Director, Health & Benefits

Willis Towers Watson
07.2021 - 01.2025
  • Provided senior benefits consulting expertise to clients representing a wide range of industries including energy and utilities, high tech, manufacturing and banking.
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Enhanced team collaboration through regular communication, goal setting, and assistance with performance evaluations.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to speak up.
  • Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
  • Strengthened internal and external controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
  • Facilitated cross-functional collaboration for improved decision-making processes within the organization.
  • Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
  • Leveraged professional networks and industry knowledge to strengthen client relationships.
  • Negotiated favorable contracts with vendors for reduced costs and improved service quality.
  • Leveraged data analytics insights for informed decision-making in critical areas such as sales forecasting, budgeting, or personnel management.
  • Navigated company through periods of significant change, maintaining focus on long-term strategic goals.
  • Led cross-functional teams to exceed benchmarks for SLA delivery, staying on top of challenging schedules with multiple competing timelines.

Franchisee

Detroit Kid City
12.2018 - 03.2021
  • Managed all daily and long term store operations including: customer experience management, budgeting, marketing, strategy development, supplier sourcing and management, relationship development, recruiting, hiring, onboarding, training, inventory management and procurement, opening and closing store, team management and scheduling.

Principal & Producing Consultant

Mercer
04.2017 - 11.2018
  • Managed medical, pharmacy, dental, vision, life, disability, leave, EAP and wellness program strategies for companies ranging from 250 - 14,000 employees.
  • Managed profitability of assigned clients to ensure revenue and profit margin targets are maintained.
  • Generated new sales and expansion of existing client relationships and referrals in accordance with annual sales plan.
  • Led client team and client team projects utilizing project management tools and effective meeting management.
  • Managed effective relationships with all vendor partners to contribute to an enhanced member and account management experience for clients.
  • Led renewal negotiations and manage underwriting and accrual development process completed by financial consultant and analysts.
  • Reviewed SPDs, SBCs, plan documents and 5500 for compliance and consistency with sold agreements.
  • Assisted clients with understanding and complying with all ACA, ERISA and other federal and state mandates.
  • Supervised, mentored and coached staff members, giving timely and targeted feedback on job performance and assistance with career development.

Senior Associate

Mercer
10.2012 - 04.2017
  • Same core responsibilities as Principal & Producing Consultant with increased focus on sales acumen and team management and development.

Senior Underwriter - Large & Jumbo Accounts

Blue Cross Blue Shield of Michigan
05.2012 - 10.2012
  • Calculated employer premium revenue projections for rate action reporting and budgeting for Top 50 accounts.
  • Competitively quoted Blue Care Network HMO products and services and analyzed competitor rates and benefits to assess market competitiveness.
  • Provided rating & underwriting submissions for Requests for Proposals for Top 50 group customers.
  • Managed, processed and reviewed variable inventory of new business, group wide change and rate renewal case submissions.
  • Led rate negotiation meetings with group customers and agents to ensure sound financial risk management.
  • Investigated and responded to employee benefit inquiries via phone, email and in-person meetings.
  • Acted as a liaison to sales and marketing staff to communicate changing CMS regulatory guidance and BCBSM policies and procedures.
  • Generated and disseminated rate proposal documentation and benefit summaries.
  • Advised on billing issues and group maintenance.
  • Coordinated accurate and timely Retiree Drug cost reporting that generated over $120M in customer savings (60 BCBSM customers under assignment).
  • Developed departmental reporting systems to monitor and measure success of contracted deliverables.
  • Developed User Acceptance Testing and System Integration Testing scenarios for Retiree Drug Subsidy (RDS) cost reporting enhancements for one of BCBSM's largest clients.
  • Led rate negotiation meetings with group customers and agents to ensure sound financial risk management.
  • Investigated and responded to employee benefit inquiries via phone, email and in-person meetings.
  • Underwrote employer group financial data, industry, employee contribution and competitor info to determine financial risk associated with acceptance of proposed and existing business.
  • Generated and disseminated rate proposal documentation and benefit summaries.
  • Advised on billing issues and group maintenance.

Underwriter II - Small & Large Accounts

Blue Cross Blue Shield of Michigan
08.2010 - 05.2012

Senior Analyst - Retiree Drug Subsidy

Blue Cross Blue Shield of Michigan
12.2007 - 08.2010

Analyst - Retiree Drug Subsidy

Blue Cross Blue Shield of Michigan
06.2007 - 12.2007

Education

Lean Six Sigma Certification -

Villanova University, Tampa, FL
01.2010

Bachelor of Arts - Mathematics

Illinois Wesleyan University, Bloomington, IL
05.2006

Skills

  • Relationship building
  • Strategic planning
  • Verbal and written communication
  • Decision-making

Accomplishments

  • Achieved or exceeded annual sales goal, typically set at $800k in annual new business revenue and $200k in annual existing book of business growth.
  • Mentored 7 team members through formal mentorship program; Coached two female staff members through multiyear SHE Leads program.
  • Developed highly effective project management spreadsheet templates and processes that were adapted by other project management team leaders and external customers and vendors.

Additional Professional Accomplishments

  • Significantly improved sales and customer experience for an existing kid-friendly coffee shop franchise; outperformed longest standing store for first time in four years of opening for business
  • Consistently exceeded sales, client and people management goals at Mercer and BCBSM; Highly effective, trusted advisor to Mercer's Michigan Health clients
  • Developed and executed product launch strategy for Mercer's Michigan market
  • Managed benefit and welfare plan brokerage and harmonization strategies for an $3B organization representing 7 different operating companies and achieved annual plan savings of $2.6M, while growing Mercer's revenue by $200K annually
  • Co-led national workgroup that formed Mercer's EAP & Spending Account Collectives

Timeline

Director, Health & Benefits - Willis Towers Watson
07.2021 - 01.2025
Franchisee - Detroit Kid City
12.2018 - 03.2021
Principal & Producing Consultant - Mercer
04.2017 - 11.2018
Senior Associate - Mercer
10.2012 - 04.2017
Senior Underwriter - Large & Jumbo Accounts - Blue Cross Blue Shield of Michigan
05.2012 - 10.2012
Underwriter II - Small & Large Accounts - Blue Cross Blue Shield of Michigan
08.2010 - 05.2012
Senior Analyst - Retiree Drug Subsidy - Blue Cross Blue Shield of Michigan
12.2007 - 08.2010
Analyst - Retiree Drug Subsidy - Blue Cross Blue Shield of Michigan
06.2007 - 12.2007
Villanova University - Lean Six Sigma Certification,
Illinois Wesleyan University - Bachelor of Arts, Mathematics

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MARINA FOMBY