Summary
Overview
Work History
Education
Skills
Certification
Trainings
Timeline
Generic

Marina Gutierrez

Arlington

Summary

Dynamic Juvenile Probation Officer with a proven track record in case management at Tarrant County JJAEP. Recognized for exceptional performance in communication and proficiency in Microsoft applications, contributing to successful team outcomes. Demonstrates expertise in conflict mediation and thorough file reviews, enhancing operational efficiency. Aiming to leverage skills to foster positive youth engagement and rehabilitation.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Probation Officer Aide

Tarrant County JJAEP
Fort Worth
01.2023 - Current
  • Compiled comprehensive evaluations of students' performance on probation.
  • Supported compliance efforts by tracking and managing student attendance records.
  • Prepared and updated files for juveniles.
  • Coordinate acquisition and distribution of academic supplies.
  • Developed spreadsheets and lists to monitor student progress, contact details, and behavior.
  • Enhance organization of case-related tasks.
  • Oversee student entry and exit examinations.
  • Supported organization of initial interactions for incoming students.
  • Maintained accurate and confidential records of probationer activities and progress.

Bartender

Torchy’s Tacos
Burleson
12.2019 - 03.2024
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Processed payments accurately and efficiently with POS system.
  • Effectively multi-tasked within fast-paced environment.
  • Provided drink suggestions to customers based on their preferences.
  • Greeted guests with friendliness and professionalism.
  • Checked identification cards for proof of age prior to serving alcohol beverages.

Inventory Control Clerk

Petmate
Arlington
05.2019 - 12.2020
  • Reconcile physical and system inventory by managing transfers and adjustments in Oracle.
  • Ensure accurate record-keeping with detailed logs of physical-to-system inventory corrections.

Customer Care Professional

Dialog Direct
Fort Worth
11.2017 - 04.2019
  • Dispatched calls and handled inbound/outbound communications for roadside assistance.
  • Promoted to a prestigious campaign for exceptional performance within 3 months.
  • Received monthly performance-based bonuses.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • De-escalated customer issues with proven conflict mediation and problem-solving abilities.

Cashier/Food Runner

Torchy’s Tacos
Arlington
08.2017 - 11.2017
  • Managed cash transactions with accuracy.
  • Provided efficient food service to customers.
  • Processed customer orders with attention to detail.

Education

Bachelor of Arts - Criminal Justice

Tarleton State University
Stephenville, Texas
05-2025

Associate of Arts -

Tarrant County College
Arlington, Texas
12.2022

Skills

  • Juvenile probation
  • Intake procedures
  • Juvenile diversion programs
  • File reviews
  • Verbal and written communication
  • Report writing
  • Case management
  • Proficient in Microsoft
  • First aid training

Certification

  • Handle With Care (12/19/2024)
  • Medication Administration, HIV & Communicable Diseases and Facility Health Screening (8/7/2024)
  • Community Activities Officer (10/31/2023 - 4/30/2026)

Trainings

  • Fentanyl Awareness
  • Multi-Disciplinary Approach: Child Sex Trafficking and Exploitation
  • Special Education and 504 Updates
  • TBRI Training
  • Abuse, Neglect, and Exploitation: Identification, Reporting & Prevention & PREA Standards
  • Stress and Teenagers: A Clinicians Guide to Working with Stressed Out Teens
  • Bounce Back: Building Resilience in Children and Teens
  • Workplace Wellness for Professionals Working with Adolescents.
  • Trauma Informed Care
  • Code of Ethics & Disciplinary Proceedings

Timeline

Probation Officer Aide

Tarrant County JJAEP
01.2023 - Current

Bartender

Torchy’s Tacos
12.2019 - 03.2024

Inventory Control Clerk

Petmate
05.2019 - 12.2020

Customer Care Professional

Dialog Direct
11.2017 - 04.2019

Cashier/Food Runner

Torchy’s Tacos
08.2017 - 11.2017

Bachelor of Arts - Criminal Justice

Tarleton State University

Associate of Arts -

Tarrant County College

Similar Profiles

CREATE PROFILE
Marina Gutierrez