Marina HERON
Miami,FL
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
31
31
years of professional experience
Work History
Receptionist
Humberto J. CORRALES, P.A.
03.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with customers, received client's mail, and updated their records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
Front End Supervisor
Sam's Club
11.1999 - 11.2015
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Monitored cash drawers in multiple departmental checkout stations, i.e. Tire, Jewelry, Liquor Store and many other Departments, to verify adequate cash supply.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Trained newly hired sales team in upselling techniques.
- Submitted reports to senior management to aid in business decision-making and planning.
Cleaning Professional
Self Employed
02.1993 - Current
- Delivered quality customer service to address cleaning requests and standards for domestic and commercial customers.
- Developed time management skills and efficient cleaning methods to meet deadlines and increase productivity.
- Handled equipment, chemicals, and materials properly and with caution in a highly conscious, customized manner.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Cultivated and built strong, decade-long, trustworthy personal and professional relationships with my customers.
Education
High School Diploma -
Escuela Salvador Alvarado
Merida, Yucatan, Mexico06.1988
Languages
Spanish
Native or Bilingual
Timeline
Receptionist
Humberto J. CORRALES, P.A.
03.2022 - Current
Front End Supervisor
Sam's Club
11.1999 - 11.2015
Cleaning Professional
Self Employed
02.1993 - Current
High School Diploma -
Escuela Salvador Alvarado
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