Marina Hidalgo
Las Vegas,NV
Summary
Dynamic and results-driven professional with a proven track record at Tortoise Rock Casino, excelling in customer service and team management. Skilled in problem resolution and time management, I effectively led a team to enhance cleanliness and customer satisfaction, fostering a positive environment and ensuring high standards of workplace safety.
Overview
14
14
years of professional experience
Work History
EVS Department Supervisor
Tortoise Rock Casino
12.2010 - 12.2024
- Cleanliness of the casino machines and restrooms, organization, and provided excellent customer service.
- Managed team of five employees for their lunches and breaks, delegated tasks and held each employee accountable for completing assignments.
- Providing constructive feedback and identifying opportunities for growth or improvement.
Housekeeping Aide
Anna Gross
04.2018 - 09.2021
- Cleaned floors with sweeping, dusting, damp or wet mopping and disinfecting.
- Managed time effectively while prioritizing tasks based on urgency or importance, resulting in optimized productivity levels.
- Adhered strictly to Anna's policies and guidelines concerning hygiene practices, upholding a high standard of cleanliness at all times.
- Focused on providing comfort, pain management, and emotional support to the patient and their family during the end-of-life process - Later Ms. Anna was diagnosed with Cancer.
Housekeeper and Nanny
Henry Van Moyland
10.2012 - 02.2018
- Disinfected and mopped bathrooms to keep the home sanitary and clean.
- Managed laundry responsibilities efficiently, ensuring clean linens were readily available.
- Polish and disinfect furniture, windows
- Light cooking for the children of their lunches or snacks.
- Cultivated strong relationships with parents, ensuring open communication regarding their child''s progress and needs.
- Ensured childcare areas had safety standards that were maintained consistently.
- Transported children safely to school using proper car seat protocols.
- Managed daily schedules for children, including meals, playtime, homework assistance, and bedtime routines.
- Resolved conflicts between siblings or peers by employing effective problem-solving techniques promoting harmonious relationships.
Education
High School Diploma -
La Piedad
Mexico 06-1982
Skills
- Customer service
- Workplace safety
- Problem resolution
- Customer relations
- Time management
- Employee/Customer engagement
Timeline
Housekeeping Aide
Anna Gross
04.2018 - 09.2021
Housekeeper and Nanny
Henry Van Moyland
10.2012 - 02.2018
EVS Department Supervisor
Tortoise Rock Casino
12.2010 - 12.2024
High School Diploma -
La Piedad
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