Marina Kalinin

OpenShift Security and Compliance; CVE handling in OpenShift; Red Hat Advanced Cluster Security for Kubernetes; Red Hat OpenShift sandboxed containers and confidential containers.

Main responsibilities:

• Curated the lifecycle and support policies
• Managed support exceptions
• Provided risk mitigation and prevention analysis
• Prioritized customer Bugs and RFEs based on customer impact analysis (PX Prio)
• Resolved customer escalations by understanding the problem and driving the correct people to take the next necessary steps
• Provided key feature review and technical enablement to CEE and other stakeholders
• Connected different teams to work together to enable faster resolution on of customer cases and with higher customer satisfaction
• Established support matrix documents

Red Hat Virtualization, Red Hat Hyperconverged Infrastructure for Virtualization, RHEL Virtualization, OpenShift sandboxed containers (kata)

Ensured the customer and CEE(Red Hat Support Organization) had a strong voice in the products we ship

and support:

• Incorporate the DDR strategy in RHV release planning
• Weighed in on bugs and RFE prioritization during minor and z-stream release plannings for RHV
• Actively participated in RHV program and the transition to agile workflow
• Acted as the global focal point for unresolved sbr-virt technical issues
• Handled Support Exception for RHV, RHHI-V and Virt
• Defined general SBR processes and workflow

Ran the RHV beta program:

• Created and executed plan for the global Support Delivery team
• Coordinated high touch beta program for customers in collaboration with TAM and SCM teams
• Incorporated RHV Engineering knowledge sharing sessions during beta releases

• Responsible for troubleshooting, providing patches and solutions for all Red Hat Enterprise Virtualization (RHEV) components
• Hotfix Contact Point for accelerated fix requests within RHV and Virt teams
• Mentored members of the global sbr-virt team
• KCS Coach and Evangelist
• Managed the sbr-virt lab in NA
• Provided RHV best practices trainings for RHIT Upshift team and NVidia support team

• Troubleshooted and provided patches and solutions for all Red Hat Enterprise Virtualization (RHEV) components
• Developed support tools for both Linux & Windows Platforms
• Main contributor to RHEV knowledge base articles
• Provided in-person and remote trainings for junior team mates

• Developed and maintained the management side of the network monitoring solution for communication service providers and equipment vendors
• Improved and significantly expanded one of the main product's features; implemented a robust and flexible engine, including wide testing set and comprehensive documentation, which noticeably contributed to the feature's adoption and usability
• As a part of Fast Response team at R&D department, directed integration and deployment of the product at Telco companies all over the world, achieving high customer satisfaction and successful POCs leading to signed contracts

• Designed and developed core and customizable parts of OMS application, J2EE multi-tier application, working mainly server side
• Responsible for software integration, system tests and releases, focal point at the customer's site (AT&T, USA)
• Developed an internal tool (as eclipse plug-in) for checking code conventions, required before code review process according to CMM procedures, and was recognized with a special award

• Managed company's financial systems development. Based on analyzing the office needs, I developed powerful Access applications for managing the company's budget and other financial aspects in an effective and reliable way.

• Developed applications for office management and accounting using mainly Access and AutoCAD VBA