Marina Mandic
Tarpon Springs ,FL
Summary
Results-driven Inside Sales Representative with expertise in CRM software, customer account management, and lead generation. Proven track record in exceeding sales targets and enhancing customer satisfaction.
Overview
14
14
years of professional experience
Work History
Inside Sales Representative
US Wholesale Pipe & Tube
Holiday, Florida
08.2012 - Current
- Generated sales through outbound calling and lead follow-up efforts using scripts and other phone techniques.
- Reached and exceeded monthly sales targets through effective sales strategies and techniques.
- Cultivated and strengthened customer relationships to drive revenue growth.
- Managed customer accounts through proactive communication and relationship-building techniques.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Followed up on pending orders and inquiries in a timely manner.
- Collaborated with cross-functional teams to resolve customer inquiries and meet product needs.
- Processed orders efficiently using CRM software and inventory systems.
- Provided customers with product information, pricing and availability.
- Consulted with customers to aid selection and purchase of products that met needs.
- Negotiated prices, terms of sale and service agreement to close transactions.
- Maintained detailed records of customer interactions, orders and account status updates.
- Identified potential clients through targeted outreach activities. through cold calling potential clients.
- Conducted market research to identify new sales opportunities within the industry.
- Participated in trade shows and conventions to generate leads.
- Provided product knowledge training for new team members to enhance sales capabilities.
- Contributed ideas for improving internal processes related to sales operations.
Education
Associate of Science - Marketing
St Pete College
Saint Petersburg FL06-1998
Skills
- Sales administration
- Lead generation
- Cold calling
- Sales forecasting
- Market research
- Customer account management
- Customer retention
- CRM software
- Sales coaching
- Negotiation skills
- Time management
- Customer service
Timeline
Inside Sales Representative
US Wholesale Pipe & Tube
08.2012 - Current
Associate of Science - Marketing
St Pete College