Ashley Smith
Hickman Williams & Company
New Carlisle,IN
11
years of professional experience
Business-focused office operations professional with 10+ years of experience supporting sales, service, and administrative teams. Skilled in ERP systems, relationship building, and file organization. Proven ability to improve workflows, train staff, and keep customers informed.
Work History
Inside Sales Office Manager
6 Years 5 Months- Coordinated customer communications, resolving inquiries and supporting responsive service across sales accounts.
- Monitored order status and shipment details, ensuring timely updates for internal teams and customers.
- Processed quotes and purchase orders using ERP systems to maintain reliable transaction flow.
- Managed order entry, invoicing, and sales documentation for accurate daily office operations.
- Reviewed pricing, terms, and account records to support accurate sales administration.
- Streamlined office workflows by standardizing filing, reporting, and follow-up procedures.
- Collaborated with production, warehouse, and sales staff to align scheduling and customer requirements.
- Trained office personnel on administrative procedures, improving consistency in daily sales support tasks.
- Mentored junior team members, helping them develop valuable skills for career advancement within the company.
- Optimized internal communication channels, fostering an atmosphere of collaboration among team members.
- Streamlined office operations with efficient scheduling, resource allocation, and workflow coordination.
- Conducted regular performance evaluations, addressing any areas requiring improvement in a timely manner.
- Organized and updated databases, records and other information resources.
- Created reports, presentations and other materials for executive staff.
- Coordinated office events, seminars and meetings for staff and clients.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Completed bi-weekly payroll for employees.
- Processed orders via telephone, email, and online orders from official company website.
- Developed office policies by implementing standards and procedures to guide efficient, effective operation of office.
- Collaborated closely with other department heads to ensure seamless integration between sales initiatives and other organizational objectives.
- Maintained inventory by checking stock to determine inventory levels, ordering products, expediting orders, and verifying receipts.
- Created organized filing system to manage department documents.
Executive Assistant Manager
4 Years 4 Months- Directed daily office and field operations, ensuring smooth coordination between dispatch, technicians, and customers.
- Managed scheduling, work order tracking, and priority updates to maintain service efficiency and responsiveness.
- Oversaw customer communications, resolving billing, service, and appointment issues with professionalism.
- Maintained accurate records for invoices, permits, service notes, and internal documentation.
- Improved administrative workflows by standardizing filing, follow-up, and task-tracking processes.
- Supervised support staff, assigned workloads, and reinforced compliance with company procedures.
- Streamlined office operations by implementing efficient administrative processes and procedures.
- Managed calendars, appointments, and meeting coordination to support daily office operations.
- Organized electronic and paper filing systems to improve document retrieval and recordkeeping.
- Processed invoices, purchase requests, and data entry tasks while maintaining confidentiality.
- Trained new staff on filing protocols, scheduling processes, and office support standards.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Education
High School Diploma
Skills
ERP Systems
Sales administration
Office management
Office support
Microsoft Excel
Microsoft Word
Microsoft Outlook
Computer skills
File organization
Customer service
Relationship building
Goal oriented
Timeline
Inside Sales Office Manager
Hickman Williams & Company
01.2020 - 06.2026Read More
Executive Assistant Manager
DHS Heating & Air
08.2015 - 12.2019Read More
Forest High School
High School Diploma
Read More