Work Preference
Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
AdministrativeAssistant
Marina Marinkovski
Open To Work
Verified
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Marina Marinkovski

Washington,MI

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Administrative AssistantCustomer Service Representative

Work Type

Full TimePart Time

Location Preference

RemoteHybridOn-Site
Location: Washington, MI, USWashington, MI
Open to relocation: No

Summary

Business Administration - Motivated worker experienced in customer service and a fast learner. Proven track record of providing excellent customer service and ensuring all needs are met. Skilled in multitasking and problem-solving while maintaining a positive attitude in a fast-paced environment.

Overview

3
3
years of professional experience

Work History

Administrative Assistant

Troy-Metro Agency
Troy, MI
09.2025 - Current
  • Demonstrated ability to professionally handle client inquiries, resolve issues, and provide clear, friendly communication in person, over the phone, and via email.
  • Skilled in managing schedules, filing systems, data entry, and handling confidential client documents with accuracy and efficiency.
  • Familiar with processing quotes, policy updates, payments, and maintaining accurate client records within home and auto insurance systems.

Customer Service Representative

FSA Insurance Agency
Troy, MI
05.2025 - 09.2025
  • Responded to numerous inbound calls throughout the day regarding home, auto, life, health, and Medicare policies
  • Processed and enrolled new applications and renewals while ensuring full compliance with state regulations
  • Input and maintained accurate records on client’s profiles
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Server

Hamlin Pub
Shelby Twp, MI
05.2023 - 03.2026
  • Provided excellent customer service by responding to requests and being attentive to multiple tables at a time.
  • Resolved customer complaints and inquiries in a timely manner.
  • Demonstrated ability to interact with customers in a friendly and professional manner.
  • Trained new team members on menu offerings and service protocols to enhance team performance.

Education

Bachelor of Science - Business Administration: Marketing

Wayne State University
Detroit, MI
12.2023

Associate’s degree - General Education

Macomb Community College
Clinton Township, MI
03.2020

Skills

  • Organized and detail oriented
  • Strong written and verbal communication skills
  • Critical thinking and problem solving
  • Time management and adaptability
  • Proficient in Google Workspace (Docs, Sheets, Gmail), Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), Eclipse and agency management software for client record management, data entry, policy processing, and billing support
  • Administrative support, building and maintaining client relationships

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Administrative Assistant

Troy-Metro Agency
09.2025 - Current

Customer Service Representative

FSA Insurance Agency
05.2025 - 09.2025

Server

Hamlin Pub
05.2023 - 03.2026

Bachelor of Science - Business Administration: Marketing

Wayne State University

Associate’s degree - General Education

Macomb Community College

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