Marina Mercado
San Bebito,TX
Summary
Hardworking Collections Specialist adept at persuading customers and obtaining payments. Strong researcher with top-notch follow-through and meticulous attention to detail. Well-qualified Dispatcher with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
5
5
years of professional experience
Work History
Collections Agent
The CMI Group
02.2024 - Current
- Directed day-to-day collections functions
- Negotiated to collect balance in full
- Counseled debtors on payment options and arranged installment agreements
- Negotiated with account holders to devise repayment plans and minimize collections receivables
- Persistently reached out to customers with extremely past due accounts to recover lost revenue
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor
- Complied with fair debt practices and regulatory guidelines and kept current with changing regulations
- Processed payments and applied to customer balances
- Maintained high volume of calls and met demands of busy and productive group
- Provided exceptional customer service by empathizing with clients' financial situations while working towards mutually beneficial solutions.
Dispatcher
Brownsville Toyota
08.2020 - 02.2024
- Directed dispatching, routing, and tracking of 50+ fleet vehicles
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes
- Analyzed customer feedback and provided solutions to improve customer service
- Transported customers to and from [Location]
- Operated with safety and skill to avoid accidents and delays.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
Shuttle Driver
Brownsville Toyota
10.2020 - 08.2021
- Transported customers to and from [Location]
- Operated with safety and skill to avoid accidents and delays.
Education
07.2013
Skills
- Delinquent account management
- Collections processing
- Debt management
- Repayment plan structuring
- Fair debt practices
- Account Auditing
- Passenger transportation
- Vehicle Maintenance
- Guest Relations
- Safe Driving
- Software Familiarity
- Transportation knowledge
- Customer Service
- Database Maintenance
- Service Vehicle Dispatch
- Paperwork Processing
- Data Entry
- Supply Restocking
- Guest Engagement
- Order Management
- Daily specials memorization
- Cash Handling
- Preparing reports
- Customer service orientation
- Performance Evaluations
- Cross-Functional Teamwork
- Issue Resolution
Accomplishments
I want to become better learn new things.
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Collections Agent - The CMI Group
02.2024 - Current
Shuttle Driver - Brownsville Toyota
10.2020 - 08.2021
Dispatcher - Brownsville Toyota
08.2020 - 02.2024
Pace High School - ,
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