Marina Montoya
Ruskin
Summary
Dynamic customer service professional with extensive experience at Edible Arrangements, excelling in sales and quality control. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Adept at managing inventory and training new team members, ensuring a clean and organized environment for optimal operations.
Overview
4
4
years of professional experience
Work History
Retail/ Customer service
Ross Dress For Less
Jacksonville
01.2021 - 01.2022
- Processed transactions and checked out items, ensuring friendly customer interactions.
- Assisted customers with loading purchases into cars, enhancing their shopping experience.
- Answered phone and helped customers with any questions they had.
- Ensured store organization to facilitate ease of shopping for customers.
- Ensured a tidy store environment until closing time for the next staff members and customers.
Customer service/Sales representative/Food productor
Edible Arrangements
Oak Park
01.2018 - 01.2020
- Documented cal findings to support quality reviews.
- Ensured compliance by examining detailed records.
- Processed customer orders efficiently, ensuring accuracy and satisfaction.
- Assisted customers with inquiries and resolved concerns to enhance their shopping experience.
- Customized and sold fruit arrangements in person and over the phone, aligning offerings with individual customer preferences.
- Managed inventory by performing regular stock checks.
- Coordinated order deliveries to enhance customer satisfaction.
- Assisted manager with administrative tasks to improve efficiency.
- Cross-referenced delivery lists to confirm accuracy before dispatch.
- Organized and replenished inventory on store shelves.
- Crafted customized fruit arrangements for various occasions.
- Reviewed and verified financial records for correctness and adherence to standards.
- Coordinated and scheduled meetings with team members to facilitate effective communication.
Education
Veterinary Assistant Course -
University of North Carolina Wilmington
Wilmington, NC01-2025
High-school Diploma -
Morton West
Berwyn, IL01-2019
Skills
- Customer service excellence
- Outstanding customer service and communication skills
- Cash handling expertise
- Product knowledge
- Workplace safety
- Customer feedback collection
- Sales performance
- Updating customer accounts
- Retail Sales Experience
- Supplier relations
- Strong multitasking and organizational abilities
- Store organization
- Inventory management
- Order fulfillment
- Proficient in maintaining a clean and safe work environment
- Quality control
- Team training
- Sales reporting
- Customer service
- Attention to detail
- Time management
- Customer satisfaction improvement
- Vendor communication
- Complaint resolution
- Account management
Personal Experience
I have practiced restraining and handling my own pets, I have a chihuahua and two large dogs.
Awards And Acknowledgements
I led sales/customer service team at Edible Arrangements.
Timeline
Retail/ Customer service
Ross Dress For Less
01.2021 - 01.2022
Customer service/Sales representative/Food productor
Edible Arrangements
01.2018 - 01.2020
Veterinary Assistant Course -
University of North Carolina Wilmington
High-school Diploma -
Morton West