Marina M. Vollhardt
Cincinnati,Ohio
Summary
Detail-oriented Client Service Associate with expertise in high-volume office environments. Skilled in managing diverse tasks and optimizing operational processes to enhance customer satisfaction. Efficiently oversee office supplies and project requirements while fostering a collaborative atmosphere. Seeking a role that values dedication and hard work.
Overview
21
21
years of professional experience
Work History
Director of Studio Operations
Body Alive Fitness
Cincinnati, Ohio
04.2024 - Current
- Managed daily studio operations and ensured smooth workflow across departments.
- Developed operational procedures to enhance overall efficiency within the studio.
- Oversaw inventory management and procurement of fitness equipment and supplies.
- Coordinated schedules for fitness classes and personal training sessions for clients.
- Coordinated external vendors for services related to studio operations.
- Facilitated communication between trainers, staff, and management for seamless operations.
- Trained and mentored staff on customer service standards and operational procedures.
- Reviewed weekly timesheets for accuracy before submitting them for payroll processing.
Front Desk Receptionist
Beacon Orthopaedics & Sports Medicine
Sharonville, Ohio
03.2016 - 04.2024
- Greeted patients and visitors with professionalism and warmth.
- Managed multi-line phone system, directing calls efficiently.
- Handled patient inquiries and provided accurate information.
- Processed patient check-ins and maintained accurate records.
- Ensured waiting area remained organized and welcoming.
- Handled sensitive information in a confidential manner.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Explained policies and procedures to visitors.
- Tracked office supplies inventory levels, placed orders for replenishment, and monitored deliveries upon arrival.
Fragrance Sales Associate
Macy's
Cincinnati, Ohio
08.2011 - 03.2016
- Engaged customers through personalized fragrance consultations and recommendations.
- Educated clients on fragrance notes and layering techniques for optimal use.
- Demonstrated knowledge of product features, benefits, and pricing.
- Maintained product displays, creating an inviting shopping environment that encouraged customer engagement.
- Processed sales transactions efficiently at the cash register.
- Resolved customer complaints promptly and professionally.
- Collaborated with team members to streamline customer interactions, enhancing overall satisfaction.
- Assisted with inventory management and restocked fragrance products efficiently, ensuring product availability for customers.
- Performed daily opening and closing procedures such as counting money in the register drawer or replenishing supplies in the fragrance area.
Admissions Representative
Ross Institute of Medical and Dental Technology
Springdale, Ohio
02.2011 - 07.2011
- Interviewed potential students for admission into Medical Assisting, Dental Assisting or Medical Insurance Billing and Office Administration.
- Advised applicants on program selection and the admissions process.
- Guided prospects through the enrollment process, ensuring successful entry into programs.
- Facilitated enrollment for incoming students while nurturing relationships through personalized interactions and timely follow-ups.
- Engaged prospective students through phone and in-person follow-ups to address inquiries and foster interest.
- Completed Ohio Association of Career Colleges and Schools online training course.
Property Manager
Metro Communities
Mason, Ohio
05.2005 - 02.2011
- Managed marketing and follow-up with prospective residents from initial presentation to move-in, enhancing resident acquisition.
- Maintained occupancy rates between 90-100% year round for 5 different properties.
- Coordinated maintenance services with company staff and exterior contractors, ensuring high resident satisfaction through regular quality control checks.
- Clarified company policies and procedures for residents and applicants, improving understanding and compliance.
- Processed and maintained all applicant and resident paperwork, payments, and collection files.
- Completed National Apartment Association Leasing Professional certification.
Education
Bachelor of Arts - International Affairs
University of Cincinnati
Cincinnati, Ohio01-2004
Bachelor of Arts - History
University of Cincinnati
Cincinnati, Ohio01-2000
Skills
- Operations management
- Process optimization
- Inventory management
- Schedule coordination
- Vendor relations
- Administrative tasks
- Problem resolution
- Reception duties
- Clerical support
- Customer service
- Professional telephone etiquette
Timeline
Director of Studio Operations
Body Alive Fitness
04.2024 - Current
Front Desk Receptionist
Beacon Orthopaedics & Sports Medicine
03.2016 - 04.2024
Fragrance Sales Associate
Macy's
08.2011 - 03.2016
Admissions Representative
Ross Institute of Medical and Dental Technology
02.2011 - 07.2011
Property Manager
Metro Communities
05.2005 - 02.2011
Bachelor of Arts - International Affairs
University of Cincinnati
Bachelor of Arts - History
University of Cincinnati