Marina Oktaviani
Tacoma
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
3
3
years of professional experience
2009
2009
years of post-secondary education
1
1
Certification
Work History
Associate
Amazon
DuPont
10.2025 - Current
- Received and organized incoming inventory in designated storage areas.
- Communicated effectively with supervisors regarding inventory discrepancies or issues.
- Scanned barcodes on products to ensure accurate tracking of inventory levels.
- Identified damaged goods received as part of the shipment process and reported them accordingly.
- Maintained a safe, clean and organized work environment at all times.
- Inspected items for damage or defects before stowing.
- Received and sorted inbound inventory accurately and efficiently.
- Worked flexible hours, including weekends and holidays, to meet warehouse demands.
- Completed stowing tasks within given deadlines to meet operational goals.
- Packed boxes and stock using organizational guidelines.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
Restaurant Hostess
Zesty Steakhouse
Lakewood
03.2023 - 09.2025
- Greeted guests warmly and efficiently upon arrival at the restaurant.
- Managed reservations and seating arrangements to optimize guest flow.
- Provided menus and explained daily specials to enhance guest experience.
- Maintained cleanliness and organization of the front-of-house area.
- Assisted in training new hostesses on procedures and best practices.
- Monitored dining room atmosphere to ensure comfort for all guests.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Greeted customers and escorted them to their tables.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Managed reservations, waitlists, and special requests for large parties.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Answered telephone to provide dining information and take reservations.
- Managed guest expectations by relaying information regarding hours, wait times, and specials.
- Provided menus and answered questions about menu items and specials.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Balanced cash register at end of shift according to established procedures.
Assistant Manager
Zesty Steakhouse
Lakewood
03.2023 - 09.2025
- Coordinated daily operations for efficient restaurant workflow and guest satisfaction.
- Assisted in staff training and development to enhance service quality and teamwork.
- Managed inventory levels and ordered supplies to ensure kitchen readiness.
- Resolved customer complaints promptly to maintain a positive dining experience.
- Collaborated with chefs to create new menu items and seasonal specials.
- Scheduled employee shifts to optimize coverage during peak hours effectively.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Created reports on sales trends, inventory levels, and financial data.
- Established processes for monitoring customer satisfaction levels.
Server
Zesty Steakhouse
Lakewood
03.2023 - 09.2025
- Took customer orders and provided menu recommendations at a busy steakhouse.
- Delivered food and beverages promptly to ensure excellent service experience.
- Maintained cleanliness of dining area, including tables and service stations.
- Collaborated with kitchen staff to ensure timely order preparation and accuracy.
- Managed cash registers and processed payments efficiently at the end of meals.
- Handled customer inquiries and resolved issues to enhance guest satisfaction.
- Participated in team meetings to discuss operational improvements and service strategies.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
- Assisted in training new servers.
- Followed health safety guidelines when preparing and serving food products.
- Checked food before serving it to customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Greeted guests and provided menus.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
Bartender
Zesty Steakhouse
Lakewood
03.2023 - 09.2025
- Crafted specialty cocktails using fresh ingredients and unique recipes.
- Provided excellent customer service while managing multiple drink orders.
- Maintained cleanliness of bar area, ensuring compliance with health regulations.
- Collaborated with kitchen staff to coordinate food and drink pairings effectively.
- Trained new bartenders on proper techniques and customer interaction skills.
- Managed inventory levels, ordering supplies as needed for daily operations.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Processed payments accurately and efficiently with POS system.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Poured wine, beer, and cocktails for patrons.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Made friendly conversation with customers to provide enjoyable bar experience.
Education
Tarsisius Vireta
TangerangSkills
- Guest management
- Reservation coordination
- Customer service recovery
- Menu knowledge
- Front-of-house organization
- Inventory management
- Attention to detail
- Time management
- Flexibility
- Cash handling
- Scheduling
- Guest relations
- POS system operations
Languages
English
Professional
Indonesian
Native/ Bilingual
Certification
- MAST Permit
- Food worker card
Timeline
Associate
Amazon
10.2025 - Current
Restaurant Hostess
Zesty Steakhouse
03.2023 - 09.2025
Assistant Manager
Zesty Steakhouse
03.2023 - 09.2025
Server
Zesty Steakhouse
03.2023 - 09.2025
Bartender
Zesty Steakhouse
03.2023 - 09.2025
Tarsisius Vireta