Marina Parks
Bend,OR
Summary
Dynamic and passionate communications professional possessing a degree in Communication Studies with an emphasis in Media Studies from California State University, San Bernardino. Skilled in multimedia production and engaging audiences through various platforms. Despite a career shift into healthcare billing, I have developed exceptional organizational and detail-oriented skills that complement my media expertise. Adept at managing high-pressure situations and committed to returning to the field of journalism to create impactful and informative content. Eager to contribute my unique blend of skills and experiences to a news anchor/multimedia specialist role, leveraging my educational foundation and personal enthusiasm for storytelling.
Overview
9
9
years of professional experience
Work History
Appeals Specialist/Marketing Assistant
Laboratory Services, LLC
02.2024 - Current
- Collaborated with cross-functional teams to gather necessary documentation and evidence to support the appeals process.
- Managed high-stress situations with professionalism, ensuring that appeals were handled promptly and accurately even under tight deadlines or heavy caseloads.
- Consistently met or exceeded performance metrics, demonstrating a strong understanding of the claims review process and an unwavering commitment to achieving positive results for clients.
- Achieved successful appeal outcomes by meticulously reviewing and analyzing claim denials, identifying errors, and presenting persuasive arguments.
- Created our quarterly newsletter and various other flyers for special events we put on.
Customer Service Representative
Prelude Corporation
10.2022 - 02.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Handled vital breast tissue samples daily, entered them in a data base and prepared them for the laboratory.
Appeals Specialist
Laboratory Services, LLC
06.2021 - 08.2022
- Acted as a departmental resource on appeals matters.
- Worked on up to forty accounts
- Brought an average of $10,000 a month in revenue
- Coordinated with Revenue Director and Supervisor to compose appeal responses.
- Developed appeals functions, policies and procedures, and documentation.
- Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
Night Auditor/Front Desk Agent
Quality Inn
07.2018 - 09.2019
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Managed over 50 hotel rooms and was responsible as security overnight.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Warehouse Associate/Sales Associate
The Closet
09.2016 - 12.2017
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Performed inventory control, such as counting and stocking merchandise.
- Consistently lifted materials weighing as much as 40 pounds.
- Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
Sales Associate
Lady Foot Locker
08.2015 - 05.2016
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Sales goal of $300 per shift, increased as more sales were made.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Education
Bachelor of Arts - Digital Communications And Media
California State University - San Bernardino
San Bernardino, CA05.2021
Associate of Arts - Communication Studies
San Diego Mesa College
San Diego, CA05.2018
High School Diploma -
Half Moon Bay High School
Half Moon Bay, CA06.2014
Skills
- Tracking Spreadsheets
- MS Office
- Administrative Work Management
- Adobe Creative Suite
- Social Media Integration
- Deadline-oriented
- Video Editing
- Social media proficiency
- Fact-checking
- Multimedia production
- Adaptability and Flexibility
Timeline
Appeals Specialist/Marketing Assistant
Laboratory Services, LLC
02.2024 - Current
Customer Service Representative
Prelude Corporation
10.2022 - 02.2024
Appeals Specialist
Laboratory Services, LLC
06.2021 - 08.2022
Night Auditor/Front Desk Agent
Quality Inn
07.2018 - 09.2019
Warehouse Associate/Sales Associate
The Closet
09.2016 - 12.2017
Sales Associate
Lady Foot Locker
08.2015 - 05.2016
Bachelor of Arts - Digital Communications And Media
California State University - San Bernardino
Associate of Arts - Communication Studies
San Diego Mesa College
High School Diploma -
Half Moon Bay High School
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