Marina Rael
Albuquerque,NM
Summary
Proactive professional with a solid background in customer support and elderly care. Skilled in analyzing feedback to drive service quality improvements and develop strong client relationships. Ready to leverage expertise to enhance operational performance.
Overview
6
6
years of professional experience
Work History
MME Representative
Trimedx
Albuquerque, NM
01.2022 - Current
- Implemented quality assurance protocols, ensuring compliance standards and enhancing service delivery.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Analyzed customer feedback to identify trends, driving continuous improvement initiatives for service quality.
- Coordinated with various departments to resolve issues promptly, enhancing client satisfaction and operational performance.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Collaborated with team members to achieve monthly targets.
- Responded proactively and positively to rapid change.
Elderly Caretaker
Wellesley Care Home
Albuquerque, NM
07.2020 - 01.2022
- Assisted residents with daily living activities, ensuring comfort and dignity.
- Monitored health conditions, reporting changes to nursing staff promptly.
- Facilitated social engagement through organized activities and companionship.
- Maintained cleanliness and safety standards in resident living areas.
- Provided emotional support, enhancing residents' mental well-being through active listening.
- Trained new staff on care protocols and best practices for resident interactions.
- Documented daily activities and observations in care logs accurately and efficiently.
- Assisted clients with daily living tasks, maintaining their dignity and independence while ensuring their comfort and wellbeing.
- Developed strong relationships built on trust with both clients and their families through exceptional communication skills and genuine empathy.
- Enhanced elderly clients'' quality of life by providing compassionate, attentive care and companionship.
- Promoted mental stimulation through engaging conversations, recreational activities, and memory exercises tailored to each individual''s interests.
- Reduced instances of falls and injuries by implementing safety measures and regularly monitoring living environments.
- Guided clients through challenging emotional situations such as grief or adjusting to new living arrangements with sensitivity and support.
Education
Biology
Univeristy of New Mexico
Albuquerque, NMHigh School Diploma -
Sandia High School
Albuquerque05-2020
Skills
- Customer support
- Goal-oriented mindset
- Customer relations
- Data entry proficiency
- Client relationship building
- Client service
- Performance improvement
- Multitasking Abilities
- Excellent communication
- Teamwork and collaboration
- Problem-solving skills
- Reliability
- Adaptability and flexibility
Timeline
MME Representative
Trimedx
01.2022 - Current
Elderly Caretaker
Wellesley Care Home
07.2020 - 01.2022
Biology
Univeristy of New Mexico
High School Diploma -
Sandia High School