Marina Shipman

Executed operational standards throughout the store. Maintained company merchandising and presentation standards to enhance customer experience. Assist with the unloading of trucks, processing of freight, execution of transfers, RTV's, claims, freight processing, receiving special orders etc. Fulfilled the company-defined customer experience by completing all processes according to service level standards. Train operation teammates to uphold all standard operating procedures.

Directed daily operations to optimize store performance and enhance customer service. Developed and executed sales strategies to boost product visibility and increase revenue. Trained and mentored team members on merchandising standards and operational procedures. Analyzed sales data to identify trends for effective inventory management decisions.

Demonstrated a service culture that prioritizes the guest service experience.
Modeled, trained, and coached team members on expectations to deliver the
service standard. Led a team of passionate and knowledgeable Guest Advocates
and Front of Store Attendants who strived to exceed guest service expectations
by focusing on friendly guest interactions, and quality of service. As well as
demonstrated a culture of executing all best practices as outlined with team
on-boarding and learning; helped close skill gaps through development, coaching
and team interactions.