Marina Tovtyn
Allentown,NH
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Retiremenet Specialst Manager
The Nagler Group
12.2023 - Current
- Processing bi-weekly and weekly payroll
- Auditing file with vendors on employement contribution files and loan files
- Working with internerl business partes answering questions
- Participate in scheduled meetings with appropriate plan vendors and providers to ensure adherence to plan provisions, provide feedback on services, initiate and follow up on necessary administrative or procedural changes, employee communications, etc
- Act as primary resource to diverse employee population for information/education about SolutionHealth retirement plans, fostering a positive customer service environment
- Work closely with Plan actuaries and record keepers to validate and ensure demographic and compensation data provided to vendors is accurately maintained on these outsourced systems
- Troubleshoots problems and issues concerning data management or plan participant concerns.
Payroll Analyst II Specialized in Leave of Absence
Fidelity Investments
01.2022 - 09.2023
- Reviewing Payment for missing and retro payment
- Understand the different leave types to pay out correctly
- Analyzing overpayments
- Multi-tasking using multiple systems in a face paced environment to locate customer information, perform necessary transactions
- Reviewing time entry and submitting time
- Bi-weekly report to run and reviewing overlapping leave detail.
- Enhanced payroll accuracy by conducting thorough audits and ensuring proper documentation of all transactions.
- Streamlined payroll processes for increased efficiency, implementing automated systems and software solutions.
- Collaborated with Human Resources to manage employee benefits administration, including enrollment and deductions tracking.
- Resolved payroll discrepancies promptly, addressing employee concerns and maintaining satisfaction.
- Maintained accurate records of paid time off, sick leave, and vacation accruals for timely distribution of benefits.
- Improved the timeliness of payroll processing by implementing new procedures and training team members on best practices.
- Optimized workflow by creating detailed procedure manuals for each step in the payroll process, reducing errors and enhancing efficiency.
401K Financial Service Associate I & II
Fidelity Investments
04.2019 - 12.2021
- Inbound calls on regarding 401K plans
- Well versed in all plan assignments, procedures for investment transactions, distributions solutions (such as loans or withdrawals) and investment choices
- Explained complex concepts and educated customers on various plan details and financial choices, while ensuring customer had a true understanding of their options
- Multi-tasking using multiple systems in a face paced environment to locate customer information, perform necessary transactions and discuss the variety of plan options available, while analyzing customers financial data.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Senior Defined Benefit Specialist III
Fidelity Investments
08.2015 - 09.2019
- Calculated retirement benefits while meeting timeliness and accuracy measurements
- Researched plan rules to ensure calculations were accurate and met regulatory requirements
- Communicated with participants to explain their benefits including participant/client related issues
- Provided support to internal Business Partners
- Participated in special projects.
- Reduced company costs by conducting thorough benefits audits and identifying areas of improvement.
- Managed relationships with insurance carriers, ensuring prompt resolution of claims and issues.
- Improved employee understanding of benefit offerings through informative presentations and workshops.
- Collaborated with payroll department to ensure accurate deductions related to employee benefits were applied each pay cycle.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
Payroll Tax Analyst / Account Maintains III
Fidelity Investments
08.2012 - 08.2015
- Accurately setting up tax agency information in our system
- Research any issues the tax agencies had regarding taxes paid for our clients
- Execute quality reviews for accuracy of payments including actual filing to the jurisdictions
- Mentored members on the team regarding special processing
- Triage of work to the appropriate teams
- Initiative-taking identification of potential escalations.
- Enhanced payroll tax compliance by implementing updated policies and procedures.
- Streamlined tax reporting processes for increased accuracy and efficiency in filing.
- Collaborated with cross-functional teams in ensuring timely and accurate payroll tax payments.
- Reduced discrepancies in payroll tax data through rigorous audits and reconciliations.
- Maintained up-to-date knowledge of federal, state, and local payroll tax regulations to ensure compliance.
- Implemented internal controls to minimize the risk of errors in payroll tax processing.
- Conducted research on legislative changes impacting the company''s operations from a payroll tax perspective, providing relevant information as necessary during budgetary planning sessions or related discussions among senior leadership teams.
- Assisted in developing training materials and conducting informational sessions to educate company personnel about payroll tax matters as they pertained to specific roles within the organization.
- Supported internal audit teams during regulatory examinations by providing requested documentation related to payroll taxes within stipulated timeframes.
- Contributed proactively to the development of best practices by participating in industry conferences and staying abreast of emerging trends or relevant news items affecting the field of payroll tax analysis.
401K Financial Service Associate I & II
Fidelity Investments
10.2010 - 08.2012
- Inbound calls on regarding 401K plans
- Well versed in all plan assignments, procedures for investment transactions, distributions solutions (such as loans or withdrawals) and investment choices
- Explained complex concepts and educated customers on various plan details and financial choices, while ensuring customer had a true understanding of their options
- Multi-tasking using multiple systems in a face paced environment to locate customer information, perform necessary transactions and discuss the variety of plan options available, while analyzing customers financial data.
Payroll Transaction Processor II
Fidelity Investments
01.2008 - 06.2009
- Worked with Sales teams to identify references to provide leads for future business opportunities
- Responsible reconciliation between client data and operational systems, including fixing any discrepancies found
- Provided Quality control over payroll transactions to ensure proper quality standards were exceeding as laid out by the firm
- Provide support to internal business partners.
- Increased efficiency by streamlining transaction processing procedures.
- Reduced errors in transactions through diligent verification and data entry tasks.
- Maintained high levels of customer satisfaction with timely and accurate transaction processing.
- Collaborated with team members to achieve monthly transaction processing targets consistently.
- Assisted in the implementation of new software, improving overall transaction processing speed.
- Conducted thorough audits of processed transactions, ensuring accuracy and compliance with regulations.
- Provided exceptional customer service, addressing inquiries related to transaction statuses promptly and professionally.
- Optimized workflow processes within the department, resulting in increased productivity levels among team members.
- Managed multiple priorities effectively, meeting deadlines for various tasks associated with transaction processing responsibilities.
- Established strong relationships with other departments involved in the transaction cycle, fostering effective communication and collaboration.
Education
Bachelor's Degree - Accounting
Hesser College
Manchester, NH05.2011
Associates Degree - Business Administration
Hesser College
Manchester, NH05.2008
Skills
- Financial Management
- Workforce Management
- Contract Management
- Operations Management
- Staff Development
- Policy Implementation
- Human Resources Management
- Project Coordination
- Proficient in ADP, Master Tax, Workday, Salesforce, Quickbooks
- Corporate Tax Return Preparation
Additional Competencies
- Understand processes and procedures involved in payroll transactions
- Experienced in Microsoft Word, Excel, Access, Master Tax, Oracle, Peachtree, QuickBooks, and PowerPoint
- Collaborated with Auditors during yearly audit on processes on the team
- WI system FPRS, DBCS, HOBS, XTRAC, PPMS, Master Tax, Sales Forse, Oracle and Omni Pay
- Adapt to any latest changes to learn new concepts
- Capable of working in the groups and independently
- Extremely motivated and creative; excellent organizational skills and extremely hard working
- Demonstrated ability to meet deadlines and work well under pressure
- Experienced at managing details and completing projects on time
- Dedicate player who has a positive approach to problem solving
Volunteer Experience
Volunteer Income Tax Assistance/Tax Counseling for the Elderly (VITA/TCE/AARP), Income Tax Preparer, 02/2009, 05/2019, Provide free income tax preparation for low and middle-income taxpayers in a free Community-based program sanctioned by the Internal Revenue Service and Heritage United Way, Trained extensively online and in the classroom to attain the Internal Revenue Service Basic tax preparer certification which includes proficiency in tax preparation software as well as Internal Revenue Service procedure, Tax law and diversity awareness.
Languages
Ukrainian
Native or Bilingual
Russian
Full Professional
Timeline
Retiremenet Specialst Manager
The Nagler Group
12.2023 - Current
Payroll Analyst II Specialized in Leave of Absence
Fidelity Investments
01.2022 - 09.2023
401K Financial Service Associate I & II
Fidelity Investments
04.2019 - 12.2021
Senior Defined Benefit Specialist III
Fidelity Investments
08.2015 - 09.2019
Payroll Tax Analyst / Account Maintains III
Fidelity Investments
08.2012 - 08.2015
401K Financial Service Associate I & II
Fidelity Investments
10.2010 - 08.2012
Payroll Transaction Processor II
Fidelity Investments
01.2008 - 06.2009
Bachelor's Degree - Accounting
Hesser College
Associates Degree - Business Administration
Hesser College
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