Jeanne Hawkins

Work History

WISP Intake Specialist

Nagler Group - Contracter With Rightworks, LLC

10.2024 - Current

Gathered client information, coordinating schedules, and providing support for clients. Helping clients understand procedures while ensuring a smooth experience.
Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
Completed intake assessment form and recorded in Salesforce
Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
Facilitated smooth transitions between different departments by effectively communicating relevant client information at each stage of their journey within the organization.
Reduced errors in documentation through diligent proofreading before submission, maintaining high standards of quality control throughout the entire intake process.

Customer Service Representative (TNG Contract)

Automated Health Systems

02.2024 - 04.2024

Provided excellent, compassionate, and empathetic customer service
Helped members gain access to healthcare services while ensuring their health information is protected.
Used job aids and agent support to supply accurate and consistent information

Customer Service Representative (TNG Contract)

Comcast

06.2023 - 12.2023

Professionally cared for business customer calls.
Reviewed customer’s scheduled installation orders and provided information to ensure a successful installation.
Made required changes in systems per customer requests.
Interfaced with various levels of sales, operations, engineering, and other groups to ensure the order flows appropriately.

Customer Service Representative

Complete Staffing, Helen of Troy

09.2021 - 04.2023

Identified issues and gathered accurate information to troubleshoot consumer calls and escalate as needed
Provided information on products and warranties while building strong consumer relationships and providing excellent customer service
Accurately logged consumer calls in Oracle Service Cloud
Captured correct personal identifiable information for consumers and follow up as needed

Customer Service Representative

Complete Staffing, Wind River Environmental

03.2021 - 07.2021

Scheduled services for grease, septic and drain cleaning for residential, commercial, and municipal customers
Liaison for scheduling Title 5, real estate inspections and reservations for portables while collecting important relevant information for teams
Managed inquiries and complaints while delivering exceptional customer service
Provide information about the products and services while building strong customer relationships
Troubleshoot and resolve issues and concerns using multiple databases
Document and update customer interactions with relevant information for team members

Customer Service Representative

Complete Staffing, Energy Federation

11.2020 - 01.2021

Responsible for handling customer inquiries and complaints while delivering outstanding customer service
Provide information about the products and services while building strong customer relationships
Troubleshoot and resolve issues and concerns using multiple databases
Document and update customer records based on interactions
Develop and maintain a knowledge base of the evolving products and services

Delivery Driver

Door Dash

03.2020 - 01.2021

I had a variety of duties in addition to driving my route and making deliveries
Other important responsibilities are below:
Following the best practices for safety, both on the road and while loading or unloading my vehicle
Communicating with customers to make deliveries
Meeting delivery deadlines

Driver

Uber Technologies

11.2016 - 03.2020

Responsible for safely and efficiently transported passengers while providing excellent customer service
I have an excellent rating and am considered a Platinum and "All Star" driver.

Consultant

Faith Casler Associates, Virtusa Corporation

03.2014 - 11.2016

I originally worked for this company as a temporary employee through Faith Casler Associates
I was eventually under temporary contract with Virtusa directly
I was given the responsibility of maintaining all of their I-9 forms and ensuring I-9s were completed for all new hires within federal guidelines
In addition, I also scheduled appointments, arranged some travel, and trained interns and managed their schedules on special projects
My original role is defined below
Assisting in audit for Logistics & Immigration team including, but not limited to, maintaining public access and immigration files in compliance with the Department of Labor (DOL)
I also assist in maintaining, re-verifying, and auditing I-9 forms for both active & terminated employees in compliance with U.S
Citizenship & Immigration Services (USCIS) both manually and using I9Zoom.

Front Office Administrator

Faith Casler Associates, Avery Dennison Corporation

10.2013 - 02.2014

Supported the Retail Information Services division headquarters by providing reception assistance, clerical and administrative support back-up assistance to the executive assistants, as needed as well as overall Facilities administration duties
Reported to the Facilities Manager and the Executive Assistant to the Group Vice President
Responsible for Inventory, order and restock general office and paper supplies weekly for 100+ employees
Create UPS shipments for Facilities and Operations
Supplied frequent project support for IT, Facilities and Operations
Lead on Emergency Evacuation Plan project for corporate office including researching and pricing First Aid, CPR and Automated External Defibrillator (AED) training
Maintained up to date mailboxes, RBIS phone directory, workstation nameplates, and IT asset (computer, phone, etc.) inventories as employees transition in and out
Responsible for sending incoming employees an informational email that includes maps of walking trails, gym waiver form for office park, office phone directory, local preferred hotel info, and important links as well as a short presentation to new employees during their HR orientation
Created work order request form for Facilities, IT and general office needs and used specialized office system, Workspeed, to report repair and maintenance request for the Retail Branding and Information Solutions corporate office.

Administrative Assistant/Support Specialist

Massachusetts Technology Collaborative

04.2011 - 11.2012

For Medicaid EHR (Electronic Health Record) Incentive Payment Program: including but not limited to assisting Health care Providers across the Commonwealth of Massachusetts in enrolling in a government funded incentive program
Functioned as a liaison between providers and Medicaid and the CMS (Center for Medicare & Medicaid Services) to meet requirements of the program
Answered phones, responded to emails, and directed enquiries for Massachusetts e-Health Institute (MeHI)
Responsible for greeting and interacting with outside visitors, including communicating effectively with board members, key stakeholders, peers, and management
Support in managing MeHI office including ordering supplies and maintaining multiple calendars
Assisted in special projects for Directors and members of the MeHI team
Arranged travel and expenses

Temporary Administrative Assistant

Massachusetts Technology Collaborative

Aided with the day-to-day efficient operation of the HR office
Answered phones and directed inquiries
Coordinated phone and on-site interview schedules
Prepared interview files and documents
REC Enrollments for MeHI
Coordinated REC Member Regional Meetings

Temporary Receptionist

Cognex Corporation

Responsible for opening and closing office
Received phone calls, determined the nature of the calls, and directed callers to the appropriate department
Greeted and logged in guest and assigned ID badges

Sales Associate

Macy’s

11.2008 - 01.2012

Responsible for greeting and interacting with customers, including communicating effectively with customers, peers, and management
Processed credit accounts
Maintain sales floor and direct customer inquiries in person and by phone
Work as collaborator in a fast-paced environment, handling multiple priorities and quickly learning new procedures
Special ordered merchandise for customers and functioned as a liaison between the customer, managers and credit customer service
Able to meet and exceed sales, customer service, loyalty program standards and loss prevention procedures.

Administrative Assignments

Faith Casler Associates

05.2010 - 04.2011

Aided with the day-to-day efficient operation of the HR office
Answered phones and directed inquiries
Coordinated phone and on-site interview schedules
Prepared interview files and documents
REC Enrollments for MeHI
Coordinated REC Member Regional Meetings

Administrative Coordinator

New England Baptist Hospital

10.2007 - 11.2007

Assignment via Beacon Hill Staffing, Managed calendar and screened telephone calls, inquiries, and requests
Assisted executives with preparation of various committee meeting materials
Prioritized and managed multiple projects simultaneously

Administrative Assistant

UHY Advisors N.E., LLC

01.2007 - 08.2007

Placement via Office Team
Managed satellite office including ordering supplies, maintaining conference room calendar, editing annual reports and PowerPoint presentations, filing, and answering phones
Processed invoices and tax returns
Assisted in special projects for various Partners, Managing Directors, and Senior managers
Planned and organized work under minimal supervision of manager

Executive Assistant

Essex Investment Management Co., LLC

08.2003 - 06.2006

Managed various clerical and administrative duties for Director of Research and several research analysts, including scheduling appointments, interview schedules and meetings, maintaining electronic calendar, typing, filing, faxing, and answering phones
Arranged domestic travel
Prepared and maintained travel expenses
Worked well with all levels of management and regularly assisted with special projects
Assisted CEO in weekly Excel project including but not limited to gathering relevant information from a Lotus Notes database as well as Portfolio Managers and analysts
Planned and organized work under minimal supervision of manager.

Executive Secretary

State Street Corporation

05.1999 - 06.2003

Maintained calendars for Senior Vice President and staff
Arranged domestic and international travel
Assisted in preparation of PowerPoint presentations, charts, and graphs
Prioritized work, met conflicting deadlines, and utilized a variety of software programs to produce high quality work
Prepared print material; including editing and binding presentations for Marketing Department
Aided in generating requests for proposals.

Administrative Assistant

Beth Israel Deaconess Medical Center

09.1993 - 05.1999

Managed fast-paced offices of various departments within institution
Typed correspondence, supplied medical referrals, and managed billing
Involved with all aspects of customer service, including solving problems, answering questions, and working with patients to ensure fantastic service.

Summary

Overview

Work History

WISP Intake Specialist

Customer Service Representative (TNG Contract)

Customer Service Representative (TNG Contract)

Customer Service Representative

Customer Service Representative

Customer Service Representative

Delivery Driver

Driver

Consultant

Front Office Administrator

Administrative Assistant/Support Specialist

Temporary Administrative Assistant

Temporary Receptionist

Sales Associate

Administrative Assignments

Administrative Coordinator

Administrative Assistant

Executive Assistant

Executive Secretary

Administrative Assistant

Education

Various Medical Assisting and Computer Science courses

Some College (No Degree) - Business Writing & Communication and Fundamentals of Banking

Certificate in Banking and Financial Services - Banking and Financial Services

Skills

Timeline

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