Miriam Ferreras
First Commonwealth Federal Credit union
Allentown,PA
2
Languages
10
years of professional experience
Organized and detail oriented bilingual administrative professional with 5+ years of experience providing administrative support, coordinating daily operations, managing schedules, and facilitating communication across departments. Skilled in executive support, calendar management, meeting coordination, document preparation, and maintaining confidential information. Strong ability to multitask, prioritize competing responsibilities, and support leadership in fast paced environments. Recognized for professionalism, adaptability, and strong organizational and communication skills.
Work History
Member Experience Associate
3 Months- Coordinate appointments and service schedules to support smooth daily branch coverage.
- Support account questions, payment concerns, and service requests while maintaining a calm, helpful tone.
- Assist with onboarding questions by guiding members through account setup and basic service navigation.
- Identify member needs and proactively recommend banking products, including checking accounts, savings, credit cards, and lending solutions.
- Drive sales through cross selling, product referrals, and relationship building while working toward established sales goals.
- Educate members on financial products,
Administrative Services Specialist
3 Years 2 Months- Oversee complex scheduling needs, calendar management, and executive meeting coordination.
- Coordinate meetings between senior leadership, department heads, and external stakeholders.
- Manage executive correspondence, confidential documents, and sensitive departmental information.
Track meeting deadlines, follow-up items, and outstanding requests to ensure timely completion. - Assist leadership with presentations, reports, spreadsheets, and administrative documentation.
Coordinate conference calls, virtual meetings, and in person engagements. - Maintain organized departmental records, shared files, and electronic documentation.
- Support special projects and administrative initiatives assigned by management.
Administrative Coordinator
1 Year 1 Month- Coordinated 50 patient referrals weekly to support discharge planning across clinical workflows.
- Maintained accurate patient records and discharge documentation to support ongoing care coordination.
- Communicated with patients and external providers to resolve scheduling needs and support timely transitions.
- Managed calendars and coordination details to keep discharge-related tasks organized and on track.
- Facilitated communication between patients, families, and clinical staff regarding treatment plans, appointments, and care transitions.
- Verified insurance coverage and obtained prior authorizations to support timely access to post-discharge services.
- Maintained accurate Epic records, supported intake workflows, and trained new staff on administrative processes and system navigation.
Guest Service Advocate
4 Years- Assisted guests with purchases, returns, and general inquiries while providing excellent customer service.
- Processed transactions, handled cash, and maintained register accuracy.
- Supported daily store operations, merchandising, and inventory organization.
- Resolved guest concerns and provided timely assistance in a fast paced environment.
- Collaborated with team members to meet store goals and maintain an organized sales floor.
Administrative Assistant
1 Year 7 Months- Coordinated over 15 weekly meetings and conference calls to streamline senior staff scheduling.
- Assisted with special event planning by arranging catering, securing venues, and ordering promotional materials.
- Supported executive leadership with meeting scheduling, calendar management, and day-to-day administrative coordination.
- Monitored inventory and reordered equipment and resources to maintain smooth daily operations.
- Maintained paper and electronic filing systems, routed documents, handled messages, and processed incoming and outgoing mail.
Education
Bachelor of Science - Criminal Justice
Associate of Arts - Health Care Administration
High School Diploma
Skills
Microsoft Office
Customer service
Phone etiquette
Attention to detail
multitasking
LANGUAGES
Spanish - Native/ Bilingual
English - Native/ Bilingual
Timeline
Member Experience Associate
First Commonwealth Federal Credit union
08.2026 - CurrentRead More
Administrative Services Specialist
New York Presbyterian Hospital- Weill Cornell
05.2023 - 07.2026Read More
Administrative Coordinator
Columbia Irving Medical Center
04.2022 - 05.2023Read More
Guest Service Advocate
Target
09.2018 - 09.2022Read More
Administrative Assistant
YMCA Child Development Center
01.2017 - 08.2018Read More
New Vision Charter High School
High School Diploma
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Bronx Community College of The City University of New York
Associate of Arts from Health Care Administration
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John Jay College of Criminal Justice of The City University of New York
Bachelor of Science from Criminal Justice
Read More