MARINA WILSON
Ontario
Summary
Customer Service Representative with over 15 years of experience, adept in enhancing customer engagements and fostering robust relationships. Leveraging clerical support skills and a profound understanding of business development, effectively boosts customer satisfaction and retention. Committed to employing innovative strategies to advance company success and customer service excellence.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Newco Distributors
Rancho Cucamonga
06.2021 - 04.2024
- Boosted customer satisfaction by swiftly resolving issues with knowledgeable and friendly service
- Effectively managed stress and diffused tense situations, maintaining professionalism
- Developed strong customer relationships to foster repeat business
- Stayed updated on current promotions, payment policies, and security practices
- Maintained product knowledge to provide accurate recommendations to customers.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Business Development Coordinator
Lollicup USA
Chino
10.2019 - 06.2021
- Facilitated customer document/certification requests from US and overseas factories
- Created impactful memorandums for internal and external use
- Supported sales and CSR team, enhancing customer satisfaction and retention
- Contributed to business development through strategic planning and initiatives
- Assisted in creating market research reports to identify new business opportunities.
- Collaborated with sales team to support lead generation strategies and initiatives.
Office Coordinator
International Paper
La Mirada
06.2015 - 11.2019
- Efficiently handled scheduling, optimizing resource allocation
- Kept meticulous records of invoices, aiding in financial tracking
- Reported on daily office activities, enabling proactive decision-making
- Enhanced office support, resulting in smooth operations and increased efficiency
- Streamlined office operations, enhancing workflow efficiency by 30%.
- Boosted team productivity by implementing effective scheduling strategies.
- Fostered a collaborative environment, significantly reducing staff turnover.
- Introduced innovative filing solutions that safeguarded client confidentiality.
- Maintained meticulous records of invoices, ensuring audit-readiness.
- Managed scheduling and organized meetings for various teams and management.
Accounts Receivable Collections Analyst
IMP INTERNATIONAL
City Of Industry
03.2013 - 04.2015
- Managed outbound collection calls and correspondence
- Processed customer refunds and account adjustments
- Resolved customer discrepancies and short payments
- Investigated internal billing issues
- Provided essential support in resolving internal billing conflicts, fostering teamwork.
Account Coordinator
IMP INTERNATIONAL
City Of Industry
07.2009 - 03.2013
- Activated customer accounts, streamlining the onboarding process
- Documented customer interactions, facilitating issue tracking and resolution
- Resolved service and billing issues, enhancing customer trust
- Educated customers on pricing and offerings, driving sales growth
- Boosted customer retention through strategic account management.
Education
High School Diploma -
Whittier High
06-2009
Skills
- Customer service and relationship management
- Project management
- Teambuilding
- Proficient in Microsoft office suite
- Windows
- Mac products
- Business-to-customer expertise
- Multitasking abilities
- Critical thinking
- Flexible & Adaptable
- Organization and Time management
- Report generation
- Business development understanding
- Inbound and Outbound Calling
- High-energy attitude
- Customer relations
- Shipping and receiving understanding
- Office equipment proficiency
- Sales support
- Clerical support
- Problem-solving
- Account reconciliation
- Working collaboratively
- Payment collecting
- Customer relationships
- Credit card payment processing
- Freight operations
- NetSuite
- Epicore/Eclipse
- SAP
Timeline
Customer Service Representative
Newco Distributors
06.2021 - 04.2024
Business Development Coordinator
Lollicup USA
10.2019 - 06.2021
Office Coordinator
International Paper
06.2015 - 11.2019
Accounts Receivable Collections Analyst
IMP INTERNATIONAL
03.2013 - 04.2015
Account Coordinator
IMP INTERNATIONAL
07.2009 - 03.2013
High School Diploma -
Whittier High