Marina Youssef

• Greeted guests warmly and efficiently during check-in and check-out processes.
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• Proficiently managed guest reservations through hotel property management systems (PEP and ONQ), ensuring accuracy and efficiency.
• Assisted guests with inquiries, providing information about hotel services and local attractions.
• Assisted with payroll processing and onboarding/training of new employees to ensure smooth team integration and operational efficiency
• Collaborated closely with Sales Manager, Assistant General Manager (AGM), and General Manager (GM) to adjust nightly room rates based on occupancy trends and market demand
• Handled high-volume inbound calls while managing guest check-ins and walk-ins in a fast-paced hotel environment, maintaining excellent customer service

Front Office Assistant (Temporary Assignment)
Mandelbaum & Barrett Law Firm, Roseland, NJ
June 2024 – August 2024

• Provided front desk support in a professional law office setting
• Communicated with clients, attorneys, and paralegals to coordinate appointments and direct inquiries
• Managed incoming calls and maintained a professional reception area
• Gained exposure to legal administrative processes and confidentiality procedures
• Adapted quickly to a new industry environment and supported office operations with professionalism

• Greeted guests warmly and provided check-in assistance.
• Managed reservation systems to ensure accurate bookings.
• Answered phone inquiries and resolved guest issues promptly.

• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Monitored daily operations of the food and beverage team, ensuring compliance with safety regulations and company standards.