Marine Chapkhanyan
Valley Village,CA
Summary
Results-driven sales advisor known for exceeding targets and enhancing customer satisfaction. Skilled in training staff and building brand awareness to foster loyalty and growth.
Overview
17
17
years of professional experience
Work History
Sales Advisor
Burberry
Arcadia, CA
11.2023 - Current
- Provided personalized customer service to enhance shopping experiences and foster brand loyalty.
- Addressed customer inquiries and resolved issues promptly to ensure satisfaction and retention.
- Analyzed sales trends to recommend product assortments that align with customer preferences and market demands.
- Trained new staff on sales techniques, customer engagement strategies, and operational procedures.
- Exceeded sales targets consistently through effective product demonstrations and persuasive communication skills.
Stylist Sales Associate
Saks Fifth Avenue
Beverly Hills, CA
05.2014 - 11.2023
- Delivered exceptional customer service to enhance shopping experience and strengthen client relationships.
- Implemented strategies for upselling and cross-selling products, contributing to overall sales growth.
- Worked closely with store management to set and achieve individual sales targets, contributing to overall team success.
- Built long-lasting customer relationships through attentive service and consistent followups.
Lead Bank Teller
Chase
Reseda, CA
06.2009 - 05.2014
- Supervised daily operations of teller line, ensuring compliance with banking regulations and policies.
- Mentored and trained new staff on cash handling procedures and customer service excellence.
- Resolved complex customer inquiries, fostering strong relationships and loyalty within the client base.
- Conducted periodic audits to maintain operational accuracy and identify areas for procedural enhancements.
Education
Bachelor of Science - Business Administration And Management
California State University, Northridge
Northridge, CA06-2009
Skills
- Brand awareness
- Sales experience
- Building rapport
Timeline
Sales Advisor
Burberry
11.2023 - Current
Stylist Sales Associate
Saks Fifth Avenue
05.2014 - 11.2023
Lead Bank Teller
Chase
06.2009 - 05.2014
Bachelor of Science - Business Administration And Management
California State University, Northridge