Marinesha G
New Orleans
Summary
Dynamic administrative professional with a proven track record at Walmart, excelling in customer service and data entry. Recognized for enhancing operational efficiency through effective scheduling and meticulous recordkeeping. A dedicated team player, adept at fostering client relations and implementing inventory systems to streamline processes and improve overall performance.
Overview
14
14
years of professional experience
Work History
Administrative Assistant
Mr. Get It Done
New Orleans, LA
11.2022 - Current
- Coordinated scheduling and meetings for multiple departments to optimize workflow efficiency.
- Managed correspondence, ensuring timely responses and effective communication across teams.
- Assisted in maintaining office supplies inventory, contributing to cost-effective procurement practices.
- Developed and maintained organized filing systems for easy access to important documents.
- Supported project management initiatives by tracking deadlines and deliverables across various projects.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Maintained inventory of office supplies and placed orders.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Driver
Mr. Get It Done
11.2022 - Current
- Ensured timely and safe delivery of goods to various locations.
- Maintained vehicle cleanliness and performed routine maintenance checks.
- Navigated efficiently using GPS and mapping software for optimal routes.
- Assisted in loading and unloading cargo, ensuring proper handling procedures.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
Mail Handler
USPS
New Orleans, LA
07.2021 - 11.2022
- Operated automated sorting systems to efficiently process incoming and outgoing mail.
- Conducted quality checks to ensure accuracy of mail distribution and delivery.
- Coordinated with team members to optimize workflow during peak mail periods.
- Trained new employees on safety protocols and operational procedures for mail handling.
- Implemented process improvements that enhanced overall efficiency in mail processing operations.
- Oversaw daily operations to ensure compliance with USPS standards and regulations.
- Analyzed performance data to identify areas for operational enhancements within the facility.
- Utilized physical strength to move mail and packages of varying sizes and weights.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained a clean and organized workspace to facilitate efficient mail handling processes.
- Followed safety protocols while handling and sorting mail for personal safety purposes.
- Balanced workload effectively during peak seasons to ensure consistent service levels despite increased volume demands.
- Ensured timely delivery of mail by loading and unloading trucks, as well as transporting sorted mail to appropriate areas within the facility.
- Demonstrated versatility by adapting to a variety of different mail handling situations, such as working with oversized packages or managing high volumes during peak periods.
- Adhered to all relevant federal, state and organizational regulations concerning mail handling procedures, ensuring compliance at all times.
- Labeled, weighed and processed mail and packages for efficient distribution.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
Bus Driver
Apple Bus Company
New Orleans, LA
07.2020 - 2021
- Operated buses safely, adhering to all traffic regulations and safety protocols.
- Provided exceptional customer service, assisting passengers with inquiries and ensuring comfort during trips.
- Conducted pre-trip inspections, identifying and addressing maintenance issues to ensure vehicle readiness.
- Collaborated with dispatch to optimize routes for efficiency and punctuality in service delivery.
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
Customer Service Cashier
Walmart
New Orleans, LA
02.2012 - 07.2020
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and resolved issues promptly.
- Maintained accurate cash register balances through diligent reconciliation practices.
- Trained new staff on operational procedures and customer service protocols.
- Managed inventory levels by conducting regular stock checks and replenishments.
- Developed rapport with customers to foster repeat business and loyalty.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Developed and managed relationships with customers to increase customer loyalty.
Department Manager
Walmart
New Orleans, LA
02.2012 - 07.2020
- Led departmental initiatives to enhance operational efficiency and drive performance improvements.
- Mentored staff, fostering professional development and enhancing team capabilities.
- Implemented process improvements that streamlined workflows and reduced operational bottlenecks.
- Developed strategic plans to align departmental goals with organizational objectives.
- Coordinated cross-functional teams to ensure project completion within established timelines.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
- Streamlined inventory management processes, resulting in more efficient replenishment system and reduced stock shortages.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Inventory Specialist
Walmart
New Orleans, LA
02.2012 - 07.2020
- Managed inventory levels to ensure product availability and minimize stock discrepancies.
- Developed and implemented efficient inventory tracking systems using advanced software tools.
- Conducted regular audits to verify accuracy of inventory records and improve data integrity.
- Trained and mentored staff on best practices for inventory management and compliance procedures.
- Analyzed inventory trends to forecast demand and optimize stock replenishment strategies.
- Led initiatives to reduce excess inventory, resulting in improved cash flow and storage efficiency.
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
Claims Processor
Walmart
New Orleans, LA
02.2012 - 07.2020
- Processed insurance claims efficiently, ensuring compliance with company policies and procedures.
- Reviewed documentation for accuracy, identifying discrepancies and resolving issues promptly.
- Collaborated with team members to streamline claims processing workflows, enhancing overall efficiency.
- Provided training and mentorship to junior processors, fostering skill development and knowledge sharing.
- Reviewed and analyzed claims to ensure accuracy, completeness, and compliance with company policies.
- Reviewed applications and supporting documents to verify claims eligibility and accuracy.
- Managed workload and priorities to meet claims processing meet deadlines.
- Collaborated with cross-functional teams to resolve complex claims issues efficiently and effectively.
- Evaluated accuracy and quality of data entered into agency management system.
- Tracked and reported on claims processing metrics to aid senior management in making informed decisions.
- Reduced claim processing time for faster customer service and improved satisfaction rates.
- Maintained detailed records of all processed claims for easy retrieval during audits or disputes.
Cashier
Walmart
New Orleans, LA
02.2012 - 2020
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balance through diligent record-keeping.
- Assisted customers with product inquiries to enhance shopping experience.
- Trained new staff on cash handling procedures and customer service standards.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty.
- Monitored store displays and restocked merchandise as needed to optimize sales.
- Collaborated with team members to streamline checkout process for improved efficiency.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
High School Diploma -
G. W. Carver High
New Orleans, LANo Degree - Medical Billing And Coding
Nunez
New Orleans, LASkills
- Customer service
- Data entry
- Computer skills
- Office administration
- File organization
- Customer and client relations
- Filing
- Clerical support
- Strong problem solver
- Documentation and recordkeeping
- Office management
- Dedicated team player
- Scheduling and calendar management
- Recordkeeping
- Mail handling
- Inventory systems
Timeline
Administrative Assistant
Mr. Get It Done
11.2022 - Current
Driver
Mr. Get It Done
11.2022 - Current
Mail Handler
USPS
07.2021 - 11.2022
Bus Driver
Apple Bus Company
07.2020 - 2021
Customer Service Cashier
Walmart
02.2012 - 07.2020
Department Manager
Walmart
02.2012 - 07.2020
Inventory Specialist
Walmart
02.2012 - 07.2020
Claims Processor
Walmart
02.2012 - 07.2020
Cashier
Walmart
02.2012 - 2020
High School Diploma -
G. W. Carver High
No Degree - Medical Billing And Coding
Nunez