Marini Martinez
Flushing,MI
Summary
Dedicated and customer-focused server with over 3 years of experience in high-volume restaurant settings. Proven ability to anticipate customer needs and provide exceptional service that ensures recurring business and positive guest experiences. Skilled in POS systems, order taking, and maintaining cleanliness. Seeking to bring these skills to a dedicated customer service team. Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server/ Bartender
Cipriani Exquisite Staffing
New York, New York
02.2022 - Current
- Knowledge of Alcohol and mixology techniques
- Strong interpersonal and communication skills
- Ability to thrive in a fast-paced, high-pressure environment
- Expertise in handling customer inquiries and resolving issues promptly
- Team-oriented with a focus on collaboration and efficiency
- Managed bar operations, including inventory management, ordering supplies, and maintaining cleanliness
- Created and served a diverse range of cocktails and beverages, consistently meeting quality standards
- Provided personalized recommendations to guests based on their preferences and dietary restrictions
- Collaborated with kitchen staff and servers to ensure seamless service and guest satisfaction
- Provide Prompt, Courteous, and professional service to customers
- Greet and assist in greeting guests
- Assist with venue set up, finishing floor for buffet and tables
- Serving guests 3 course meals in a French Butler style
- Clean up acer guests and assist in clearing/bussing the venue
Juice Bar Barista
Fitrition
Bayside, NY
12.2022 - 06.2023
- Strong knowledge of nutri2on and dietary needs
- Outstanding interpersonal and communica2on skills
- Ability to work efficiently in a fast-paced environment
- Prepared and served a variety of fresh juices, smoothies, ensuring high standards of quality and prepara2on
- Maintained inventory
- Clean and maintained a safe and secure environment for customers
- Collaborated with fitness trainers and staff to promote special menu items aligned with fitness programs
- Promote brand at various events
Crew member
Pokeworks
Fresh Meadows, NY
11.2020 - 06.2021
- Greet and engage customers with a pleasant and friendly approach and be responsive to their needs
- Follow established guidelines for the preparation, packaging, and delivery products
- Ensure compliance with proper food safety, handling, and sanitation procedures
- Maintain health and safety standards in work areas and cleanliness of the restaurant, including the dining room
- Comply with cash handling policies and procedures including POS machines
Education
Associate in Applied Science - Medical Assistant
Queensborough Community College, The City University of New York
Bayside, NY01.2024
High School Diploma -
Bayside Highschool
Bayside, NY06.2021
Skills
- Organizational Skills
- Cleaning and sanitizing
- Transactions and Cash Handling
- Time Management
- Attention to Detail
- Cool Under Pressure
- Adaptable and Flexible
- Team Player
- Dining customer service
- Hostess support
- Wine service
- High-volume dining
- Food Running
- Safe Food Handling
- Hospitality service expertise
- Cash Handling
Certification
- American Heart Association Cardio Pulmonary Resuscitation Certification, 05/24
- Food Handlers License, 05/22
Languages
English
Native or Bilingual
Portuguese
Limited Working
Spanish
Limited Working
Timeline
Juice Bar Barista
Fitrition
12.2022 - 06.2023
Server/ Bartender
Cipriani Exquisite Staffing
02.2022 - Current
Crew member
Pokeworks
11.2020 - 06.2021
Associate in Applied Science - Medical Assistant
Queensborough Community College, The City University of New York
High School Diploma -
Bayside Highschool