Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Mario Alcantara

Miami

Summary

Dynamic security professional with extensive experience at Kingsley Security, adept in incident reporting and CCTV surveillance. Proven track record in enhancing safety protocols and reducing theft incidents through advanced security measures. Recognized for superior customer service and detail-oriented approach, ensuring a secure environment for all stakeholders. CPR certified and committed to ongoing professional development.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Security Officer

Kingsley Security
03.2022 - Current

patrolled residential building, assisted with any and all emergencies, lock outs, elevator entrapments, monitored cctv

checked all mechanical rooms throughout the property.

  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.

Security Manager

Kingsley Security
08.2022 - 01.2025

managed security team at high end residential building,assisted with scheduling,payroll,assisted with helicopter landing and take departures,monitored cctv footage for investigative purposes.

  • Maintained detailed records of security incidents, enabling proper analysis for future preventative measures.
  • Kept team compliant with security protocols and appearance standards.

Public Safety Officer

University of Miami Miller School of Medicine
04.2019 - 12.2022

patrolled all campus buildings including clinics, medical laboratories,hospitals,campus class rooms. assisted with patient access to facilities, participated with ongoing training programs to stay updated on security protocols and techniques. conducted any and all reports pertaining to any incidents throughout campus property.

  • Provided first aid assistance during medical emergencies, applying life-saving techniques until paramedics arrived on scene.
  • Monitored surveillance systems for potential threats or suspicious behavior around critical infrastructure, reporting findings to appropriate authorities for further investigation.

Shift Supervisor

Boca Raton Resort and Club, A Waldorf Astoria Resort
05.2018 - 12.2018

supervised security team, worked with hotel staff to ensure proper safety of property and hotel guests, inspected all fire safety equipment to keep up to date,including fire extinguishers, fire alarm panels, providing training to new personnel.

Security Supervisor

Fontainbleau Hotel
06.2015 - 04.2018
  • Conducted regular patrols of facility to detect and deter security threats.
  • Recorded incident reports with detailed accounts of occurrences.
  • Monitored alarm systems and CCTV footage to enable prompt attention and response.
  • Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
  • assisted with traffic control during high capacity events throughout the property.

Shift Supervisor

Magic City Casino
06.2012 - 12.2014

assisted with opening procedures of casino,staff coordination for large events,assisted with large currency deposits,trained new security personnel on proper security protocols, patrolled casino property to ensure safety of casino staff and guests.

  • Responded to and resolved customer questions and concerns.
  • Enhanced team productivity by implementing efficient shift scheduling and task delegation.

Security Manager

Delano South Beach
02.2006 - 03.2012
  • Managed a team of security personnel, providing regular training for improved performance and professional growth.
  • Oversaw team of security officers and managed scheduling and performance evaluations.
  • Continuously updated knowledge on evolving security trends and best practices, incorporating relevant strategies to maintain a safe facility.
  • Conducted thorough background checks on potential hires to maintain a safe working environment for all employees.
  • assisted with staffing for large public and private events throughout hotel property.
  • Investigated incidents and wrote reports.
  • Reduced incidents of theft and vandalism by implementing advanced surveillance systems and access control measures.

Education

Law

Newtown High School
Queens, NY
06-1990

Skills

  • Report writing
  • Incident reporting
  • Security guard license
  • General security
  • CCTV surveillance
  • Superior customer service
  • Detail-oriented
  • cpr certified
  • combat cpr certified

Certification

cpr certified

Osha certified

Languages

Spanish
Full Professional

Timeline

Security Manager

Kingsley Security
08.2022 - 01.2025

Security Officer

Kingsley Security
03.2022 - Current

Public Safety Officer

University of Miami Miller School of Medicine
04.2019 - 12.2022

Shift Supervisor

Boca Raton Resort and Club, A Waldorf Astoria Resort
05.2018 - 12.2018

Security Supervisor

Fontainbleau Hotel
06.2015 - 04.2018

Shift Supervisor

Magic City Casino
06.2012 - 12.2014

Security Manager

Delano South Beach
02.2006 - 03.2012

Law

Newtown High School