Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Mario A. Mallard

Summary

Professional with strong background in insurance evaluation, cost estimation and project management, offering valuable experience in accurate budgeting and resource allocation and claims assessment. Strong focus on team collaboration and achieving optimal results. Consistently reliable and adaptable to changing needs, with expertise in risk assessment, policy interpretation, and client communication.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Insurance Appraiser

Snapsheet
09.2023 - Current
  • Provided exceptional customer service throughout the claims process, leading to increased client satisfaction and positive feedback.
  • Maintained organized records of all completed appraisals, enabling easy retrieval when needed for future reference or disputes.
  • Established trust with clients through transparent communication about the appraisal process and findings.
  • Stayed current on industry regulations and certification requirements, ensuring continuous professional development and expertise in the field of insurance appraising.
  • Developed strong relationships with repair vendors, facilitating swift communication and smooth negotiations on behalf of clients.

Auto Collision Estimator

B&M Collision
10.2022 - 09.2023
  • Managed multiple projects simultaneously, ensuring timely completion of all assigned tasks.
  • Ensured proper documentation of all estimates, adhering to company protocols and legal requirements.
  • Developed strong relationships with local auto parts suppliers for expedited delivery and cost-effective pricing.
  • Delivered exceptional customer service by addressing client inquiries promptly and professionally.
  • Consistently met monthly performance targets by effectively managing workload and completing tasks in a timely manner.

Estimator

Caliber Collision
08.2021 - 10.2022
  • Maintained a strong attention to detail, ensuring all relevant information was accurately recorded and communicated to customers and insurance providers throughout the repair process.
  • Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
  • Showcased exceptional customer service skills when interacting with clients in high-stress situations, providing empathy and reassurance during difficult times.
  • Promoted customer retention through exceptional service experiences, resulting in repeat business and referrals from satisfied clients.

Education

High School Diploma -

Chicago Vocational High School
Chicago, IL
06-2003

Skills

  • Cost Estimation
  • Material takeoffs
  • Estimate Preparation
  • Estimating Software
  • Structural analysis
  • Insurance procedures
  • Teamwork and Collaboration
  • Professionalism
  • Effective Communication
  • Problem-solving abilities
  • Multitasking Abilities
  • Adaptability and Flexibility

Certification

  • Advanced Materials Damage Analysis Certification– I-CAR.
  • Certified Collision Repair Estimator (CCRE) – Automotive Management Institute.
  • Certified Safety Professional (CSP) – Board of Certified Safety Professionals.
  • Commercial Driver's License (CDL) - Department of Motor Vehicles (DMV)/Illnois.

Timeline

Insurance Appraiser

Snapsheet
09.2023 - Current

Auto Collision Estimator

B&M Collision
10.2022 - 09.2023

Estimator

Caliber Collision
08.2021 - 10.2022

High School Diploma -

Chicago Vocational High School

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Mario A. Mallard