Mario Arvelo
Tannersville,PA
Summary
Highly analytical, communicative, and collaborative individual with a proven track record of quickly adapting to new environments. Eager to contribute to team success and enhance professional skills. Possesses a positive attitude and commitment to continuous learning and growth. Seeks a part-time role that offers professional challenges and allows for leveraging interpersonal skills, effective time management, and problem-solving expertise.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Product Service Associate PSA
Lowes
03.2016 - Current
- Offered exceptional service and support to store guests.
- Performed resets according to planograms and per established schedule.
- Greeted customers warmly and pleasantly answered inquiries.
- Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
Product / Project Manager
IPC Systems
01.2011 - 01.2015
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Met project deadlines without sacrificing build quality or workplace safety.
- Planned, designed, and scheduled phases for large projects.
- Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
Product/Project Manager
Reliance Globalcom (Global Cloud Xchange)
01.2007 - 01.2011
- Oversaw portfolio of Cloud services (FinancialConnect and HawkEye Edge); managed router products and Web portal; liaised as business leader overseeing product profitability, including all associated projects milestones
- Created detail project plans, WBS, product requirements, process workflow diagram, and system process diagrams for various projects
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
Director of Projects and Provisioning
New York Stock Exchange (SIAC)
01.1999 - 01.2007
- Directed a team of cross-functional technical and business professionals for NYSE and AMEX projects
- Managed the entire Systems Development lifecycle starting with the requirement, design, implementation with monitoring and testing to launch and closure
- Oversaw contract negotiations with vendors and suppliers, securing favorable terms that contributed to cost savings on multiple projects.
- Effectively allocated resources across simultaneous projects according to priorities established by senior leadership, maximizing returns on investment.
Education
Bachelor of Arts (BA) - Business Administration
Bernard Baruch College
New York, NY06-1979
Skills
- Customer service expertise
- Data analysis capabilities
- Quality assurance
- Product knowledge expertise
- Multitasking and organization
- Customer relations experience
- Project management
- Customer service
- Documentation
- Team collaboration
Certification
- Project Management Institute (PMI), Project Management Professional (PMP) #486213
- Foundation Certificate in IT Service Management (ITIL) #31809
Software, Coursework, Seminars and Workshops
Project Management; HTML5; Microsoft Office products (Outlook, Word, Project, PowerPoint, Excel)
Languages
Spanish
Limited Working
Affiliations
- Project Management Institute (PMI), Project Management Professional (PMP) #486213
- Foundation Certificate in IT Service Management (ITIL) #31809
Software
Microsoft Word
Microsoft Excel
Microsoft Project
Microsoft PowerPoint
Timeline
Product Service Associate PSA
Lowes
03.2016 - Current
Product / Project Manager
IPC Systems
01.2011 - 01.2015
Product/Project Manager
Reliance Globalcom (Global Cloud Xchange)
01.2007 - 01.2011
Director of Projects and Provisioning
New York Stock Exchange (SIAC)
01.1999 - 01.2007
Bachelor of Arts (BA) - Business Administration
Bernard Baruch College
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