Summary
Overview
Work History
Education
Skills
Languages
Custom
Timeline
Generic

Mario Blanco

Douglas,AZ

Summary

Dynamic service rep offering solid customer service background, diligent attention to detail and hardworking nature. Energetic, focused and experienced coaching and mentoring new employees in service delivery, telephone etiquette and troubleshooting. Well-versed in sales, service and conflict resolution.

Overview

8
8
years of professional experience

Work History

Customer Service Lead

Teleperformance USA
Sierra Vista, AZ
02.2016 - 09.2018

I worked in a collection campaign for toyota

  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Consulted with customers regarding needs and addressed concerns.Also gave acurate information to customer who were behind on their bill ,payment options, acurate explanation of their bill,payment history and i also was a floor lead helping other collection reps navigate confidently thru their call

Cook

Burger King
Douglas, AZ
07.2012 - 03.2015
  • Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
  • Adhered to food safety standards when storing and preparing foods.
  • Cleaned kitchen equipment, surfaces, utensils and dishes.

Customer Service Representative

Advanced Call Center Technologies LLC
Douglas, AZ
05.2010 - 04.2012
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Education

GED -

Cochise College
Douglas, AZ
03-2019

Skills

  • Status Updates
  • Customer service excellence
  • [Product or Service] support
  • Order Management
  • Billing arrangements
  • Email Etiquette
  • Call center
  • Client Engagement
  • Cash Handling
  • Telephone Etiquette
  • Customer Complaint Resolution
  • Sales
  • Inquiry requests

Languages

Spanish
Professional

Custom

I am a fitness advocate a professional boxer very outspoken, respectful unto other's,excellent people and communication skills very ambitious

Timeline

Customer Service Lead

Teleperformance USA
02.2016 - 09.2018

Cook

Burger King
07.2012 - 03.2015

Customer Service Representative

Advanced Call Center Technologies LLC
05.2010 - 04.2012

GED -

Cochise College
Mario Blanco