Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Mario Botello

Laredo,TX

Summary

CompTIA A+ and Tech+ certified IT professional with expertise in technical support, computer hardware, and networking fundamentals. Proficient in troubleshooting systems and setting up virtual machines using VirtualBox and VMware. Demonstrates strong customer service skills, effectively communicating technical concepts to non-technical users. Highly motivated and detail-oriented, seeking to contribute to a help desk or IT support team while advancing skills in cybersecurity.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Infantryman

United States Army
Fort Stewart, GA
09.2021 - 03.2025
  • Maintained current knowledge through training courses to enhance team operations.
  • Operated communications equipment for effective field communication.
  • Assisted in planning and executing diverse tactical missions alongside team members.

Personal Trainer

TruFit Gym
Laredo, TX
03.2021 - 08.2021
  • Provided guidance on exercise form, technique, and safety for optimal performance.
  • Formulated nutritional plans to support clients' health objectives.
  • Collaborated with clients to establish realistic and achievable fitness goals.

Sales Associate

Best Buy
Laredo, TX
10.2019 - 04.2021
  • Addressed, researched, and resolved customer issues.
  • Provided exceptional customer service by addressing individual needs to increase sales.
  • Greeted customers and provided exceptional customer service.

Education

Some College (No Degree) - Computer Information Systems

California Institute of Applied Technology
National City, CA

Skills

  • Team leadership
  • Hardware troubleshooting
  • Software troubleshooting
  • Network configuration and troubleshooting
  • Virtualization
  • Linux
  • Microsoft Office
  • Remote support
  • Problem solving

Certification

CompTia A+

CompTia Tech+

Languages

Spanish
Native/ Bilingual

Timeline

Infantryman

United States Army
09.2021 - 03.2025

Personal Trainer

TruFit Gym
03.2021 - 08.2021

Sales Associate

Best Buy
10.2019 - 04.2021

Some College (No Degree) - Computer Information Systems

California Institute of Applied Technology

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