Mario Castaneda
Sioux Falls,SD
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
1
1
year of post-secondary education
6
6
years of professional experience
Work History
Sales Associate
Handyman Home Remodeling
Sioux Falls, SD
07.2024 - Current
- Successfully guided over [Number] customers per week in selecting the right home remodeling products and services, resulting in a [%] increase in sales.
- Provided expert assistance in locating products, addressing inquiries, and delivering tailored product recommendations to enhance customer experience.
- Educated customers on product features and benefits during consultations, contributing to informed purchasing decisions.
- Resolved customer inquiries and issues with prompt and professional service, significantly enhancing customer satisfaction.
- Trained [Number] new sales associates on company policies and product knowledge, improving team efficiency by [%] during peak sales periods.
- Maintained product displays to enhance customer engagement and visibility, driving increased foot traffic.
- Processed transactions accurately using point-of-sale systems, ensuring a seamless checkout experience.
- Performed cashier duties such as accepting payments, issuing receipts, and counting back change accurately.
- Answered incoming telephone calls to provide comprehensive information about store products and services.
- Collaborated with team members to manage inventory levels effectively, ensuring product availability.
- Set up displays and engaged with customers during promotional events to drive product awareness and sales.
- Maintained up-to-date knowledge of store merchandise and policies to provide accurate information to customers.
Food Service Worker
Food Industries
Sandstone, MN
02.2021 - 07.2024
- Served food to customers in a friendly and efficient manner.
- Prepared food items following safety and quality standards.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Ensured cleanliness of work areas and kitchen equipment to maintain hygiene standards.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Managed inventory to maintain adequate supplies for uninterrupted service.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Collaborated with team members to enhance service efficiency and customer satisfaction.
- Maintained professional demeanor during interactions with customers and co-workers.
Education
High School Diploma - General Education
JW Nixon High
Laredo, TXMicrosoft Network Engineering Certificate - Computer Network Engineering
Sullivan University
Louisville, KY 06.2003 - 01.2004
Skills
- Sales techniques
- Product knowledge
- Point-of-sale operation
- Customer engagement
- Visual merchandising
- Sales consultations
- Merchandise display
- Inventory management
- Customer service
- Team collaboration
- Effective communication
- Problem solving
- Conflict resolution
- Time management
- Product marketing
Timeline
Sales Associate
Handyman Home Remodeling
07.2024 - Current
Food Service Worker
Food Industries
02.2021 - 07.2024
Microsoft Network Engineering Certificate - Computer Network Engineering
Sullivan University
06.2003 - 01.2004
High School Diploma - General Education
JW Nixon High