Mario Castellano
San Juan,TX
Summary
Dynamic Market Service Manager with a proven track record at UniFirst, excelling in fleet management and customer relationship management. Skilled in talent acquisition and employee development, I consistently enhance team performance and optimize service delivery, resulting in increased customer satisfaction and loyalty. Committed to fostering a culture of excellence and professionalism.
Overview
36
36
years of professional experience
Work History
Market Service Manager
UniFirst
McAllen, TX
12.2017 - Current
- Managed a team of over 20 service personnel, fostering skill enhancement for superior customer service outcomes.
- Directed fleet safety and DOT compliance efforts, ensuring adherence to safety standards.
- Enhanced customer satisfaction by optimizing route management.
- Developed and sustained long-term connections with important clients, securing ongoing contentment with UniFirst services.
- Direct talent acquisition, training initiatives, and professional development for Route Service teams.
Sales Design Consultant
LA-Z-Boy Furniture Galleries
McAllen, TX
12.2015 - 09.2017
- Achieved sales targets through effective promotion of La-Z-Boy products and services.
- Possess expertise in features and benefits of product lines.
- Enhanced customer satisfaction at La-Z-Boy by delivering knowledgeable and personable service.
Assistant Store Manager
Lowes
McAllen, TX
09.2013 - 03.2015
- Delivered excellent customer service, increasing sales and margin.
- Ensured compliance with merchandising guidelines and monitored overall store expenditures.
- Managed safety protocols, security measures, and personnel supervision.
General Manager
Rooms to Go
McAllen, TX
01.2009 - 01.2013
- Managed daily functions focused on sales activities, customer interactions, product presentation, and facility upkeep.
- Delivered high-quality customer service satisfaction through efficient handling of purchases and deliveries.
- Conducted ongoing training to develop and motivate personnel, improving their skills and service levels.
- Promoted a culture focused on professionalism and productivity.
- Opened the new location in McAllen
Manager
EZPAWN
McAllen, TX
01.1996 - 01.2009
- Oversaw operational processes to boost financial performance.
- Monitor and optimize workflows for multi-store management.
- Designed strategies for optimal team performance and resource allocation.
- Delivered exceptional customer care via sales and lending operations.
- Adhered to industry and state regulations.
- Oversaw recruitment, planned schedules and supervised store associates.
Assistant Deli Manager
H-E-B
McAllen, Texas
01.1989 - 01.1996
- Conducted training sessions to enhance employee skills.
- Delivered exceptional customer support.
- Managed regular maintenance and correct functioning of machinery.
- Ensured compliance with Company Food Safety and Sanitation standards.
Education
BBA - Business Management
University of Texas Pan American
Edinburg, TX01.1996
Skills
- Fleet management
- DOT compliance
- Talent acquisition
- Customer relationship management
- Employee training and development
- Customer service management
- Proficient in Microsoft Office
- Team management
- Route optimization
- Maintaining company policies
- Strong Work Ethic
Personal Information
Title: Market Service Manager
Additional Information - Skill Summary
Experienced store management with planning, organizing and overseeing projects. Knowledgeable in hiring, training, supervising and financial management. Team player in maintaining company policies and procedures. Committed to high work-ethics and to attainment of management goals and objectives.
Timeline
Market Service Manager
UniFirst
12.2017 - Current
Sales Design Consultant
LA-Z-Boy Furniture Galleries
12.2015 - 09.2017
Assistant Store Manager
Lowes
09.2013 - 03.2015
General Manager
Rooms to Go
01.2009 - 01.2013
Manager
EZPAWN
01.1996 - 01.2009
Assistant Deli Manager
H-E-B
01.1989 - 01.1996
BBA - Business Management
University of Texas Pan American
Similar Profiles
Matthew BrueningMatthew Bruening
Route Service Representative at UniFirstRoute Service Representative at UniFirst
Natalie MeadowsNatalie Meadows
OUTSIDE SALES CONSULTANT at UNIFIRSTOUTSIDE SALES CONSULTANT at UNIFIRST
Elisha MontgomeryElisha Montgomery
Inventory Control Lead at UniFirstInventory Control Lead at UniFirst
Kevin PerezKevin Perez
Route Sales Representative at UniFirstRoute Sales Representative at UniFirst
Samuel LavigneSamuel Lavigne
Dispatch Manager at Cano and Sons TruckingDispatch Manager at Cano and Sons Trucking