MARIO CHAVEZ
Plano,TX
Summary
Dedicated leader with 31 years of demonstrated leadership in a retail environment. Excel at guest satisfaction, sales building, leadership development, and streamlining operations. KEY COMPETENCIES Budgeting and Sales Forecasting Coaching and Developing Others Customer relations Demonstrates Ethics and Integrity Effective Communication Problem Solving and Decision Making Process improvement Recruitment and Talent development Strategic planning Values Diversity Customer-oriented General Manager with 31 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
23
23
years of professional experience
1
1
Certification
Work History
General Manager
Mexican Restaurant
Frisco , TX
2021.11 - 2022.01
- Work closely with cooks and management to establish inventory levels, resulting in 10% decrease in food costs
- Increased customer satisfaction from less than 50% to over 90%, by developing individual training plans for all employees
- Recruited and hired excellent restaurant staff based on attitude and aptitude
- Successfully managed family restaurant, increasing sales by 10 % through quality food and exceptional service
- Maintained expenses below budget through accurate planning, waste reduction, and purchasing with cost effective operating procedures
- Trained service staff to enhance customer service and increase profits by suggestive selling products
- Cross trained and developed 6 crew members, 6 that established title of shift trainers, and 1 that became Assistant manager
- Maintain safe, secure, and healthy environment by establishing, following, and enforcing sanitation standards and procedures
General Manager
Ochoa’s Mexican Restaurant
Malakoff , TX
2019.09 - 2021.11
- Responsible for budget preparation, revenue management, monthly P&L reports, and daily bank deposits
- Work closely with cooks and management to establish inventory levels, resulting in 10% decrease in food costs
- Increased customer satisfaction from less than 50% to over 90%, by developing individual training plans for all employees
- Recruited and hired excellent restaurant staff based on attitude and aptitude
- Successfully managed family restaurant, increasing sales by 10 % through quality food and exceptional service
- Maintained expenses below budget through accurate planning, waste reduction, and purchasing with cost effective operating procedures
- Accountable for budget control, payroll, profit and loss, and general accounting
- Trained service staff to enhance customer service and increase profits by suggestive selling products
- Cross trained and developed 36 crew members, 6 that established title of shift trainers, and 1 that became Assistant manager
- Maintain safe, secure, and healthy environment by establishing, following, and enforcing sanitation standards and procedures
- Implement policies in accordance with Occupational Safety and Health Administration (OSHA), Food and Drug Administration (FDA), and Codes of Federal Regulations (CFR)
General Manager
Chuck E. Cheese’s
Allen , TX
1999.05 - 2019.09
- Responsible for building great teams, sales growth, maximizing profits, and providing excellent guest services
- Responsible for developing and rolling out any new programs, initiatives, and Human Resources training to units within District as well as for their successful implementation
- Operational standards (Quality product, facility / cleanliness, service / hospitality, guest relations)
- Promote culture of continuous improvement and capitalize upon all opportunities to retain regular customers
- Oversee all personnel issues in respect of up to 33 staff, including interviewing, hiring and developing cast members and providing direction and career development to subordinate managers
- Developed careers of 20 of employees into managers throughout tenure
- Lead and motivate staff through regular appraisals, rewarding effort, promoting teamwork and encouraging task ownership and accountability to achieve maximum productivity and efficiency while ensuring cohesive and willing workforce
- Responsible for all aspects of P&L, cost of sales, expenses and labor costs; prepared operating budgets and sales reports
- Lead average of 4 leaders, 1 technical leader , 1 opening coordinator, 6 team leaders, and 32 cast members
- Achieved 3% sales growth to budget annually increased hourly employee efficiency and reduced labor costs by 2%, while maintaining quality
Education
High School Diploma -
Del Valle High School
El Paso, TXSkills
- Focus and Follow-Through
- Hiring and Onboarding
- Performance Monitoring and Evaluation
- Customer Relations
- Sales Tracking
- Management Training
- Profit and Loss Control
- P&L Responsibility
- Maximizing Profitability
- Aloha POS
- Operational Efficiency and Safety
- Inventory Tracking and Management
Accomplishments
- Supervised team of 35 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Licensed Food Certificate- 2021
- Licensed TABC Certified - 2021
Languages
Spanish
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
General Manager
Mexican Restaurant
2021.11 - 2022.01
General Manager
Ochoa’s Mexican Restaurant
2019.09 - 2021.11
General Manager
Chuck E. Cheese’s
1999.05 - 2019.09
High School Diploma -
Del Valle High School
- Licensed Food Certificate- 2021
- Licensed TABC Certified - 2021
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