Mario Chavez
San Antonio,TX
Summary
Customer-focused professional with 5+ years of experience in customer service, sales, cash handling, and client relationship management. Proven ability to process transactions accurately, maintain compliance with policies, and deliver high-quality customer experiences in fast-paced environments. Strong background in identifying customer needs, building trust, and driving sales through consultative communication. Experienced in supporting new business openings and maintaining operational efficiency. Seeking a Bank Teller position to apply accuracy, integrity, and customer service skills in a financial environment.
Overview
6
6
years of professional experience
Work History
Service Worker
Sodexo USA
San Antonio, TX
08.2023 - Current
- Provided high-volume customer service in a fast-paced environment while ensuring accuracy and efficiency
- Maintained strict cleanliness, safety, and operational standards in compliance with company procedures
- Resolved customer concerns promptly to maintain satisfaction and service quality
- Supported daily operations to ensure smooth workflow and consistent service delivery
Sales Agent (Top Performer – Pre-Sales)
Fitness Connection
San Antonio, TX
09.2022 - 08.2023
- Played a key role in opening the first two Fitness Connection locations in San Antonio, supporting launch operations and customer onboarding
- Processed daily cash and credit card transactions accurately while maintaining balanced records
- Ranked Top 4 in pre-sales performance, consistently exceeding sales targets
- Managed membership accounts, billing updates, and customer records with attention to detail
- Identified customer needs and recommended appropriate memberships and services, increasing sales conversions
- Assisted customers with onboarding, account setup, and service education during high-volume launch periods
- Generated leads through outreach, referrals, and customer engagement strategies
- Resolved customer issues across in-person, phone, and email communication channels
- Followed company policies and compliance procedures to ensure secure transactions and minimize risk
- Collaborated with management during new location openings to ensure smooth operations
Personal Trainer
Wellfit Personal Training Group
San Antonio, TX
12.2020 - 03.2022
- Trained 25+ clients with a 100% retention rate, maintaining strong satisfaction and long-term engagement
- Designed customized fitness and wellness programs based on individual goals and progress tracking
- Helped clients achieve measurable results through structured coaching and accountability
- Maintained no formal complaints during tenure while delivering high-quality customer service
- Built strong client relationships through trust, communication, and results-driven coaching
- Managed scheduling, payments, and client records with accuracy and professionalism
Education
High School Diploma - undefined
Earl Warren High School
San Antonio, TXNASM Certified Personal Trainer - undefined
01.2020
Skills
- Cash Handling & Transaction Processing
- Customer Service & Client Relations
- Sales & Cross-Selling
- Accuracy & Attention to Detail
- Risk Awareness & Compliance
- Fraud Prevention Awareness
- Problem Solving & Conflict Resolution
- Time Management & Multitasking
- Fast Learner & Adaptability
- Microsoft Office
ADDITIONAL STRENGTHS
- Quick learner with strong adaptability to new systems and procedures
- Strong communication and customer relationship-building skills
- Reliable, detail-oriented, and performance-driven in fast-paced environments
Timeline
Service Worker
Sodexo USA
08.2023 - Current
Sales Agent (Top Performer – Pre-Sales)
Fitness Connection
09.2022 - 08.2023
Personal Trainer
Wellfit Personal Training Group
12.2020 - 03.2022
High School Diploma - undefined
Earl Warren High School