Amy Bello
Summary
Organized and motivated professional with a background in customer service and administrative support, offering strong communication, data management, and organizational skills. Experienced in maintaining records, handling sensitive information, supporting daily operations, and collaborating with diverse teams. Recognized for attention to detail, professionalism, and the ability to build positive working relationships.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Transdev
Lancaster
05.2024 - Current
- Maintained accurate customer records and updated databases with confidential information.
- Managed high-volume phone calls, emails, and correspondence while ensuring professional communication.
- Assisted with data entry, document processing, and record maintenance.
- Coordinated scheduling and appointments while prioritizing multiple tasks and deadlines.
- Resolved customer inquiries and issues while maintaining compliance with company policies.
- Collaborated with various departments to ensure efficient workflow and accurate information sharing.
- Handled sensitive and confidential information with discretion and professionalism.
Crew Leader
The Workz
Lancaster
08.2022 - 05.2024
- Provided professional customer service in a fast-paced environment while maintaining accuracy and attention to detail.
- Processed cash, credit card, and digital transactions while balancing receipts and maintaining accurate records.
- Assisted with onboarding and training new team members on company procedures and customer service standards.
- Maintained organized work areas and ensured compliance with company policies and health and safety regulations.
- Communicated effectively with team members and management to coordinate daily operations and resolve issues efficiently.
- Managed multiple priorities simultaneously while meeting productivity and service goals.
- Demonstrated reliability, professionalism, and strong interpersonal skills when interacting with customers and coworkers.
Education
Eastside High School
Lancaster, CaliforniaSkills
- Administrative Support
- Data Entry & Record Management
- Professional Verbal & Written Communication
- Document Filing & Organization
- Confidential Information Handling
- Appointment & Schedule Coordination
- Email & Phone Correspondence
- Problem Solving & Conflict Resolution
- Attention to Detail
- Time Management & Multitasking
- Microsoft Office Suite (Word, Excel, Outlook)
- Database & Information Management
- Team Collaboration
- New Employee Training & Support
- Cash Handling & Transaction Processing
- Policy & Procedure Compliance
- Accuracy & Quality Assurance
- Fast-Paced Environment Management
Languages
Spanish
Professional
Certification
- Customer Service Fundamentals
- BLS Certification
Timeline
Customer Service Representative
Transdev
05.2024 - Current
Crew Leader
The Workz
08.2022 - 05.2024
Eastside High School