Mario Cotto
Wichita Falls,TX
Summary
Dynamic sales professional with a proven track record at Charter Spectrum, excelling in customer relationship building and sales expertise. Achieved top performer status by consistently exceeding quotas and enhancing customer retention through tailored solutions. Skilled in upselling and cross-selling, fostering trust-based relationships that drive revenue growth and client satisfaction.
Overview
4
4
years of professional experience
Work History
Sales Representative
Charter Spectrum
Wichita Falls, TX
09.2024 - Current
- Developed strong customer relationships to enhance satisfaction and retention.
- Executed sales strategies to achieve monthly targets and drive revenue growth.
- Conducted product demonstrations, effectively showcasing features and benefits to potential clients.
- Collaborated with team members to streamline sales processes and improve overall efficiency.
- Resolved customer inquiries and issues promptly, ensuring positive service experiences.
- Provided training support to new representatives, fostering a collaborative team environment.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
Online Grocery Associate
Walmart
Wichita Falls, TX
04.2022 - 08.2023
- Assisted customers with online grocery orders, ensuring accurate and timely fulfillment.
- Operated inventory management systems to track stock levels and maintain product availability.
- Collaborated with team members to optimize order picking processes and improve efficiency.
- Conducted quality checks on perishable items, ensuring freshness and compliance with safety standards.
Education
High School Diploma -
Cedar Ridge High School
Round Rock, TXSkills
Customer service
Customer relations
Customer relationship building
Interpersonal communication skills
Relationship building
Sales closing
Product and service knowledge
Sales expertise
Customer retention
Upselling and cross selling
Objection handling
Performance improvement
Customer needs assessment
Account management
Languages
Spanish
Professional Working
Timeline
Sales Representative
Charter Spectrum
09.2024 - Current
Online Grocery Associate
Walmart
04.2022 - 08.2023
High School Diploma -
Cedar Ridge High School