Mario Diaz Bautista
Arleta,CA
Summary
Dedicated Service Technician with extensive experience at Rusnak Volvo Cars Westlake, excelling in diagnostic testing and client relationship management. Proven track record in restoring vehicles to peak performance through effective troubleshooting and preventive maintenance. Skilled in AC system repairs, fostering strong customer connections to enhance service satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Service Technician
Rusnak Volvo Cars Westlake
03.2024 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Inspected equipment to diagnose operational issues.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
Service Technician
Volvo Cars Orange County
06.2020 - 03.2024
- Diagnosed and troubleshot problems, repairing, and restoring vehicles to peak performance.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
Server
Rodrigo's Mexican Grill
08.2016 - 06.2020
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
Some College - Automotive Technology
Santa Ana College
Santa Ana, CA06-2022
High School Diploma -
Arnold O Beckman High School
Irvine, CA06-2018
Skills
- Work order prioritization
- Diagnostic testing
- Software configuration
- AC system repairs
- Client relationship management
- Preventive Maintenance
Certification
- G0 certified technician
- 609 EPA AC Certification
Languages
Spanish
Native or Bilingual
Timeline
Service Technician
Rusnak Volvo Cars Westlake
03.2024 - Current
Service Technician
Volvo Cars Orange County
06.2020 - 03.2024
Server
Rodrigo's Mexican Grill
08.2016 - 06.2020
Some College - Automotive Technology
Santa Ana College
High School Diploma -
Arnold O Beckman High School
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