Mario F Drummond
Woodruff,SC
Summary
Obtain a challenging and rewarding position where skills and experience will be utilized to their full potential. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. District Manager with demonstrated experience managing company assets and developing people for future growth. Strategic planner talented in seeing multiple options for improvement, operational streamlining and potential growth.
Overview
23
23
years of professional experience
1
1
Certification
Work History
District Manager
Bojangles of WNC
01.2014 - Current
- Effectively supervise operations of 7 restaurants and maximum results in performance
- Accountable for Profit and Loss, Staffing, Sales growth, Developing future leaders, Food
- Quality, Overall cleanliness and atmosphere of each restaurant.
Field Training Manager
Bojangles OPCO
01.2011 - 01.2014
- Traveled between NC and SC to follow up with Training General managers that had managers in training
- Responsible for making sure managers in training were being trained correctly.
- Responsible for making sure management training restaurants always executed top level operations.
- Managed new employee orientation training process each year
Training General Manager
Bojangles
01.2005 - 01.2011
- Successfully operated Bojangles at high standard
- Passed all inspections with 95% or higher
- Same store sales were positive from year to year.
- Responsible for training all new managers
- Conducted orientation sessions and organized on-the-job training for new hires
- Monitored and evaluated training performance to determine quality and cohesiveness
- Trained new hires to perform cross-training exercises with experienced workers
- Trained new employees on proper protocols and customer service standards
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
- Assisted in recruiting, hiring and training of team members
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
- Monitored daily cash discrepancies, inventory shrinkage and drive-off
General Manager
Bojangles
01.2001 - 01.2005
- Responsible for running labor, running food cost, staffing, training, making schedules, completing end of week and monthly paperwork.
- Responsible for setting examples and standards for all employees.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations
- Implemented operational strategies and effectively built customer and employee loyalty
- Formulated policies and procedures to streamline operations
- Trained new employees on proper protocols and customer service standards
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
- Reported issues to higher management with great detail
Education
No Degree -
University of SC/USCS
Spartanburg, SC1995
Skills
- Communication – Effective written, verbal and listening skills
- Critical thinking- Using logical and analytical approach for problem solving
- Teamwork- Ability to manage and delegate simultaneously with receiving and accepting responsibilities
- Recruiting
- Payroll
- Profit and Loss
- Interviewing
- Management Experience
- Customer Relations
- Customer Engagement
- Retail Security
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved results by completing task with accuracy and efficiency.
- Supervised team of [Number] staff members.
- Documented and resolved issues with all stores assigned to me, which led to positive results.
- Collaborated with managers and team members to help with developing good team building relationships with each other.
Certification
- CPSP - Certified Professional Sales Person
Timeline
District Manager
Bojangles of WNC
01.2014 - Current
Field Training Manager
Bojangles OPCO
01.2011 - 01.2014
Training General Manager
Bojangles
01.2005 - 01.2011
General Manager
Bojangles
01.2001 - 01.2005
No Degree -
University of SC/USCS
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